“Made a reservation 2 months in advance. Received call the morning of pick up confirming rental. Arrived to pick up SUV rental car. Was told the car they were putting us in had not been returned yet, could they interest us in one of their Mitsubishis. This is a family trip so that little car is not going to work, and it's not what we rented. Come back in a half an hour. Now you're cutting into our vacation time. Come back in a half an hour supposedly given an upgrade with a Chrysler Pacifica, our grandchildren's car seats don't fit in the bucket seats that are in this atrocious vehicle. The heat on the driver's seat won't turn off. You can literally watch the gas needle move. We're waiting for them to open to return the vehicle. We have rented from Enterprise 4 times per year for the last 5 years and we've tried a different couple branches here in the Greensboro, North Carolina area. We are done with you Enterprise, every single time there's an issue!”
“I've been a member for 3 years.and never have good service. I've been to 10 locations from gulf shores al all the way to Oklahoma.to try and swap a car out every single One of them no vehicles.... but the lots were full. I was even willing to upgrade and spend more money with them and nothing.I'm sooooo disappointed I've spent a lot of money with enterprise I travel for work!!!! and expect better service. customer service is absolutely terrible. 1 or 2 locations were good with customer service wow!!!!!!!”
“Enterprise Rent-A-Car UK issued a £250 damage charge after my recent rental, but have refused to provide any clear or verifiable proof that the alleged damage occurred while the vehicle was in my care — despite multiple requests.
The only evidence provided was a set of tyre photos that lacked timestamps or any reliable metadata. In fact, the images show different road surfaces and even different weather conditions, strongly suggesting they were taken at different times or in different locations. No signed inspection report was shared from the time of collection.
I returned the vehicle, a courtesy car provided via Porsche Assistance, to the agreed third-party location. Enterprise collected it from there — yet have not been able to provide any transparent documentation confirming the condition of the vehicle at that moment. It feels like a one-sided process with no real obligation on their part to prove anything before applying a maximum excess charge.
To make matters worse, the alleged "damage" is incredibly minor and barely visible.
I’ve now escalated the matter to the BVRLA. I would strongly advise anyone to avoid renting from Enterprise. This experience has been frustrating, disappointing, and frankly feels like a way for them to extract fees without accountability.”
“Their roadside assistance people are just plain horrible. They told you to go and pick up the replacement car because you have a flat tire for your current rental. Guess what you cannot get a replacement car unless the enterprise has your car. The roadside assistance said they cannot find a tow truck in my area. It’s Brea in Southern CA. They just keep bouncing you around to branch n roadside assistance.”
“I don’t recommend this place in Duke Street Alexandria va My husband rented a car for 2 days and I decided to use one day and I returning a round 4:45 they closed at 5:pm and they said live the keys in the box and they going to refund at next day because they closed and I ask way they don’t want to do In the moment I return the car and he said almost close and I still waiting for the refund and I never getting it more than one month and nothing 😒”
“I reserved a minivan 12 days before my trip, but just four days prior to departure, I received a call informing me that the vehicle was no longer available. I searched for alternatives, but the prices had nearly doubled. I then contacted the corporate customer service line, and they found a minivan available at a location an hour and 30 minutes away.
I called that branch to confirm, but they said they did not have the vehicle. I explored other options with no success. Then, just a day before my trip, I received a check-in link from the original branch, which made me assume they had a vehicle available. I completed the check-in and called in the morning to confirm, only to be told once again that the minivan was not available.
At that point, a representative offered to switch my reservation to a 7-passenger SUV, and I agreed. However, while on my way to pick it up, I called to confirm and was told the SUV needed an oil change and they didn’t know how long it would take.
I had reserved the vehicle for 9:00 AM to stay on schedule with my trip, and this entire experience completely disrupted my plans. The handling of my reservation was extremely unprofessional, disorganized, and lacked basic customer service. I am very upset with how this situation was managed.”
“I like the extraordinary customer service when issues came up. I hated the Genesis cross over I got initially and had requested a Dodge Challenger and you made it happen in a short time frame. When my car was complete I didn't know how to arrange a pick up from the body shop and BAM, I was put in touch with the Enterprise location closest to the body shop and that location made it happen. Lastly, the rep I dealt with at the downtown location called to follow up on the return to see if that was satisfactory as well as the entire process. I also commend Alexander (the rep at the downtown palm springs location) for bringing the daily rate down to what my USAA auto policy paid.
I have personally rented from this same location many times before and have gotten consistent extraordinary service!”
“Hi, we just rented a vehicle a week ago from Enterprise right here in Hinesville, Ga. Me and my family took a trip back home and rented the vehicle for 6 days.The type of vehicle we requested wasn’t in at the time of pickup so the gentleman that was assisting me that it’ll be a 30 minute wait before my requested car gets. So he gave me another option that he’ll give me another vehicle bigger and a lot more roomier at the same price as my original vehicle, so I accepted. The staff was absolutely fantastic very kind and pleasant, in the future I’ve decided that Enterprise will be where I’ll be renting my vehicle from…..thanks Enterprise keep up the good work 😊😊😊😊👍”
“Hi,
I had an exceptional experience at Enterprise Car Rental at 15900 E.6th Ave ,Aurora co 80011.Thanks to David Lee. From the moment I walked in, David greeted me with a warm and professional attitude that instantly put me at ease. His attention to detail, patience, and willingness to go above and beyond made the entire rental process smooth and stress-free.
David Lee,took the time to explain all the options clearly and helped me find the best vehicle for my needs. He answered every question with confidence and made sure I was completely”
“Marshall, TX location provided exceptional service. Andrew personally called me to clear up a misunderstanding. There were two other agents working that were patient and understanding. Would recommend this location.”
“The Delta Tsawasseen, B.C. outlet provided excellent service, above and beyond their regular service. The young woman at the counter helped us with another issue not related to the car rental. Many thanks!!”
“I am allegiant to enterprise because my local enterprise is the best! I reserve online easily. Pick up is no stress and even on a Friday night hour till close during graduation season my person matched my excitement level. It can’t be easy to remain positive when people are grumpy and I bet plenty people are when they’re a a rental place, but this enterprise representative made the experience a lasting memory for me. I dont write these reviews all the time, but enterprise in Bangor ME is the best we have.”
“I reserved a car about 5 days b4 the pick up date n I even got a conformation code so I can pick up the I wanted n when I get to the spot they saying sorry unfortunately we did not have that kind of car to either brands in Valdosta Georgia in this rental was for a prom night and I had a very hard time to even try to rent anything on the spot so I had to go Turo glady I found a car for rent and way cheaper on the spot”
“My experience with Enterprise was great which was the second time in as many months.
The check-in staff,Tia Lanier was pleasant and made sure I understood and knew where the vehicle's important functions were located.
It would be nice to offer a discount on in-person
reservations.
That would help me as well as others. Would you consider offering a small discount?”
“I reserved a car in person at buckland st Manchester cut. When I went to pick it up I was told I needed more paperwork. I’ve rented from enterprise 5 times in 4 years with no damage or past balance every time. The apparent area manager “Dan Wilson” very specifically told me there is no loyalty to repeat customers and you will be treated the same as a first time customer. I had my vacation delayed because of the hassle and a bad experience because of the business done by enterprise and the person they left in charge had no business or people skills.”
