“Very dissatisfied with the service I have been receiving on my car rental. Enterprise employee just handed me the key without explaining anything about the car. Now I have a problem with the rear backup camera. The location is closed today (Saturday) and I was told by someone at the customer service number it would have to wait to Monday when the office opened. If I have a choice I will not rent from Enterprise again.”
“I made a reservation for an airport car rental at West Palm Beach, FL and everything was confirmed with no apparent issues. When I got to the Enterprise desk and started to go through the rental payment I was informed I could not use a debit card to pay for my rental because it was a “premium” car. I was not told about this during my reservation and it does not say anything about that on their website. In fact, there was a sign on the customer service counter that specifically stated debit cards are an allowed method of payment (see picture attached). The only suggestion was to downgrade the car reservation however with 3 kids under the age of 6 I needed a car with a 3rd row to fit 3 car seats. This situation resulted in my wife, 3 kids under 6, and myself having to sit at the airport for an extra 2 hours while waiting for a family member to come and make the reservation with a credit card.
Terrible way to do business. False advertising and no warning of this anywhere on their website. I will not be using enterprise again.”
“Rented a car in St Stephens Green Shopping Center Dublin for one day.
After returning the car , the next day I got a claim for a bulge in a front tire. At the photos we took by returning the car after closing hours you could not see any tyre with a bulge. We made a phone call wether we could check the tyre with the bulge or visit the garage where the tyre would be repaired. The manager Erika refused!
Why?
It was not allowed to see the tyre with the bulge.
According to us now we have to pay for a tyre wich has no bulge?
Rip-off?”
“I don’t rent often. When I do, it’s always from Enterprise. I don’t care to see if any other rental company is running any specials or whatever. I, almost always, go to the River St , Cambridge location.
Transactions with Enterprise have always been a good experience for me.
My most recent rental was no different. The car I reserved was clean and ready when I arrived. I was quickly and efficiently checked in by Baki and was soon on my way. Baki happened to be working the day I returned the car as well and check in went very smoothly. He is very courteous and a pleasure to do business with.
I want to share a situation that occurred while I was out of town with the rental… The valet service at the hotel where I stayed, parked the rental around midnight. The next morning when I was ready to get on the road, they couldn’t find the keys to the rental. I was delayed for over 4 hours and the keys were never found. At some point I called Enterprise’s 800 number to explain my situation and see if there was any way to get a replacement key from a local Enterprise. Long story, short. The agent,Tianna ,was so kind and helpful and apologetic…even though Enterprise was in no way responsible for my dilemma. Tianna arranged a tow truck to pick up the rental and hired an Uber to take me to the airport to pick up a replacement rental. This took so much stress out of the situation for me; and again, Enterprise was blameless in this. The Valet company should have paid for every inconvenience.
Honestly, once I contacted Enterprise and explained the situation to Tianna, everything went so smoothly.
There’s no reason that I wouldn’t, always, choose Enterprise. I’m so grateful for such great service!”
“We just returned our rental car from Enterprise at Huntington Park CA. The reps there are so helpful. We had an issue with my card during the rental process but they walked us thru it. We were also glad that we got their car insurance because the car was dented while parked on the streets of Los Angeles.
We loved the car that they provided us. It was clean and fuel efficient.
We will definitely use them again next time.”
“I was lied to and ripped off !!! I will never rent from enterprise again !!! They kept my hundred dollar deposit and charged me for fees that I never approved of !!!! My family, friends and business associates will never do business with them again !!!!!”
“Enterprise West Sacramento has good customer service. Kayla and Danira were professional and courteous very refreshing from other customer service theses days. Enterprise has unlimited mileage, great customer service and early returns, that's what keeps me coming back.”
“We rented a car from Enterprise Car Rental on Pine Ridge in Naples, Florida. We did this about a month ahead of the date needed. The evening before we were picking up the car, we received a call from Enterprise stating that they would not have a car available for us. There was nothing else stated as far as helping us during this situation. We needed the car for one day to drive to our Mother's 99the birthday, 21/2 hours away. We were going to return the car the same evening. We called other rental companies, but due to the holiday season, there were no cars available.
I wrote an e-mail to customer service. They replied , "we are sorry that happened to you, if you need further assistance let us know." Meanwhile their website is fuill of UNTRUE statements. This is a company that I would never use again. They could CARE LESS about the customer.”
“Cars are overpriced. You make a reservation and receive one price, show up to get charged an extra $400. Only to find out that the credit card you used to reserve the car is not taken by enterprise.”
“The entire experience at the Enterprise location in Greenville, TX was above reproach. Everything went smoothly with professionalism and customer care.”
“I rented two different times and locations recently. The first was at Altoona WI- the employees there are very helpful and courteous. The next time was at the MSP airport location. In addition to the desk employee being very helpful, Nina from the Exit Booth took time out to ask how my evening was going and was very nice!”
“I went into purchasing vehicles told them I pre approved we could do that.But when I got there well we have other options it’s not going to affect your credit !!!!Dropped 6 points because they shopped it like we can’t help you now don’t use them liers”
“Steve is the best Salesman we have ever worked with when buying a New Vehicle he was patient ,kind , knowledgeable about the Vehicle we were interested in l would Recommend anyone looking for a New Vehicle ask for Steve he Awsome at his Work!”
“one of the bummiest & brokest places i’ve went to to get a car, my reservation has been on hold on christmas just cause they are BROKE and can’t afford any other cars, how are you a car places and only have 10 cars at display get your money up and get a better selection of cars so people don’t have to sit there and wait after christmas and giving OTHER PEOPLE CARS BEFORE ME,AGAIN IVE HAD THIS RESERVATION SINCE CHRISTMAS!!!, YALL ARE SO BROKE.”
“I rented a car through insurance in October 2024 for 26 days. The first car Enterprise gave me was locking me out. I was having so much issue with it. I had to switch it with another vehicle. When I called Enterprise, they told me that since I had problems with the first car that they will charge me $40/day instead of $45/day. When I received the bill, Enterprise charged me $45/day. Not only that, the tax calculations were all wrong. All the efforts I made to have them correct the bill was met with insults and deceit. They kept telling me that Management will call me, but never received any call. I believe the Management is invisible as one could not talk to any person in Management.”
“To the specific employee of the Clayton Enterprise,
This is an open letter to express my deep disappointment, frustration, and sadness regarding the unprofessional and careless service I have experienced at the Enterprise branch in Clayton.
I recently relocated to the United States to work for Novo Nordisk, a globally respected company that maintains a corporate agreement with Enterprise for all vehicle rentals in the U.S. This agreement is built on the expectation of reliability, professionalism, and customer care—qualities that I have not experienced at this location.
While I am not writing on behalf of Novo Nordisk, I feel it is important to highlight how this situation reflects poorly on Enterprise’s commitment to its corporate partners and raises serious concerns about its ability to deliver the high standards expected by companies that entrust them with their business.
Repeated Negligence and Lack of Accountability
When I first rented a Hyundai Kona from this branch, the car already had a visible defect—its side mirror was dislodged at the time of pickup. This alone warranted an immediate exchange, but what followed was a week-long ordeal filled with dismissive attitudes and unnecessary obstacles.
For seven consecutive days, I visited the Clayton branch in an attempt to exchange the vehicle for a Hyundai Tucson, which I know I am entitled to request as part of my rental agreement.
I emailed the branch manager and called multiple times, but received no assistance or updates. Each time I visited in person, I was met by the same employee who showed no interest in helping me, never asked why I wanted to exchange the vehicle, and treated my requests with indifference and disrespect.
The Incident That Crossed the Line
Today’s visit was particularly upsetting. Upon arrival, I noticed a Hyundai Tucson parked outside and asked if it was available. Instead of helping me, this same employee once again dismissed my request.
A woman ahead of me in line, after hearing about my situation, generously offered to let me have the Tucson and said she would take another car instead. Her kindness, however, was completely ignored by the employee. He misled her into believing the Tucson was the only vehicle available, despite the many other cars clearly visible in the parking lot.
This was not only dishonest but also entirely unnecessary—a decision made purely out of carelessness and lack of regard for customers.
Witnesses Were Just as Appalled
What made the situation even more disheartening was the reaction of other customers and staff in the branch.
• The woman who tried to help me was visibly frustrated and confused by the employee’s behavior.
• A second employee privately acknowledged that this individual is consistently rude, unhelpful, and careless, suggesting this was not an isolated incident.
• Other customers who witnessed the interaction expressed their sympathy and disbelief at how poorly the situation was handled.
A Complete Failure of Customer Service
What I expected was basic professionalism and honest communication. What I received instead was seven days of delays, ignored emails and calls, and a pattern of behavior that demonstrated no intention to assist me.
Had the employee simply said, “We don’t have a Tucson available,” I would have accepted that explanation and moved forward. Instead, I was subjected to misleading information and deliberate indifference, leaving me feeling disrespected and undervalued.
Formal Complaints and Public Accountability
I have filed a formal complaint with Enterprise’s corporate headquarters detailing the treatment I received at this branch. Both my wife and I have also left negative reviews on Google Maps and other platforms, screenshots of which I will attach.
Given that Enterprise has an agreement with Novo Nordisk, I believe this incident raises serious concerns about the standards of service provided to corporate partners and whether Enterprise can maintain the level of professionalism expected from such agreements.
Enterprise Must Address This Issue
This experience has left me considering whether to terminate my rental contract early. While this may not impact Enterprise financially, it should serve as a clear indication that this type of service is unacceptable and must be addressed.
I strongly urge Enterprise to investigate this branch, review its hiring and training practices, and ensure that employees who consistently fail to meet basic service standards are held accountable.
If no action is taken, it will send a troubling message to customers and corporate partners alike—that carelessness, dishonesty, and indifference are tolerated within the company’s operations.
Sincerely,”
“We have used enterprise for at least 15 years … Today we turned our car in 3 days early to catch an earlier flight because we had a death in the family . The flight got delayed so we called to see if we could rent a car and they said yes so we cancelled our first flight and was gonna drive to the next flight … when we got to the desk to rent the car … the lady told us sorry she couldn’t rent it after then telling us they could …. Then he went out to the outside desk and they were super rude . We will never use enterprise again ! We are trying to get back because we had a death …. Now we are out airline tickets and a 450.00 taxi ride to the next airport that we had to make . We will be letting all of our friends who use u guys know . Your workers at Key west are very rude except the guy who checked us in on our first night .”
“My daughter rented a car due to someone hitting her in the rear end and her car was in the shop. She turned the car in and they made an issue of a place that someone had opened a car door and hit the rental car door on the passenger door. The damage shows up when you stand at a certain angle as well it doesn’t show up in a picture that was taken. My daughter said they literally took a ruler to measure the spot. I questioned them about and brought up the fact that the front bumper on the driver’s side has a plain visible scratch on it that’s longer than a ruler when she received the car. The response I got to that was the bumper is considered wear and tear. Then why are you making a big deal about a small spot on passenger door that you said looks like someone hit it your rental car with their car door. That’s something that we cannot control other people doing. As well as why is a big deal being made of something that is hard to see but the big scratch on front bumper that’s highly visible is just considered wear and tear. That’s messed up!!! We had to pay $500 and now they are saying we owe more money. Sorry there wasn’t $500 worth done. I tried to pay what it said my daughter owes but they wouldn’t let me. I was told that she has to be with me so she can confirm it’s ok for me to pay. WOW, sounds like to me you don’t want your money too bad. We’re not happy with enterprise at all. Definitely will not use them or their sister companies. I’ve heard too many complaints about them on several things. Now I see why they have a bad reputation.”
