“We rented a car from 309A N Bell Blvd, Cedar Park, TX 78613, picking it up at 7 PM and returning it the next day around 9 PM at the Dallas International Airport location. A month after, our insurance company notified us that Enterprise charged us thousands of dollars for alleged hail damage.
This is completely inaccurate. There was no hail that night in Leander, where the car was parked overnight. We have international ticket and miles driven as evidence that the only place we drove to was Dallas. In fact, weather records can easily confirm that there was no hail in and around Austin and Dallas in that 12hrs period. I am aware that there was a hailstorm in the Austin area weeks earlier, so it appears Enterprise is attempting to pass off pre-existing damage to unsuspecting customers.
When we called the local manager to dispute the charge, he simply said he couldn’t help. At the time of rental, we inspected the car and saw no visible damage that an ordinary customer could detect. Now, Enterprise is trying to hold us responsible for something outside our control.
Unfortunately, after the fact, we discovered that many reviews online complaining about fraudulent practices. We regret not checking them beforehand. It has been a complete waste of our time and energy dealing with this issue, and we want to warn others not to rent from this location—or Enterprise in general.
I hope this review helps others avoid the same unpleasant and unfair experience.”
“Rude staff and very unprofessional staff. Would like to mention that the manager at Kingsbury branch named Rochelle was very rude when I went to tell her that the engine oil light is coming o which she didn’t seem to bothered about. Adam at Watford branch knew that I need a van as my van is going in for repair but waited on the day that my van goes in garage and turned up with a ford kuga. And as for Watford they need a new set of staff there. Absolute cowboys.”
“They always have my car. Or the ability to put me in the car I wanted I recently last week made the mistake of going to Avis strictly because it is connected to my Amazon/chase credit card. The dude was tweaked out and would barely help me said all he had was a Durango, I tried showing him Google even says that is not the same class. I’ll take that Telluride, sir or I’m out of here and he just proceeded to back the Durango out, scraping on the ramp just where I ended up? At home, with enterprise. Please send me discounts for my next rental and get hooked up with Amazon Chase.”
“Well I rented a car on July 19,2025,and when I pick it up they had a worker there his name was Vinny, they didn't have my suv that I booked for that day instead they gave me a Kia k5 , now Vinny went around the car ,I went around the car and pointed out the scratches and damages to it ,he said if the was small enough, not to worry about it ,but since he didn't put it down on paper work to show where the damage areas was I am now getting charged for those damages it's not Wright, I will call 7 on my side and get a lawyer, to fight this charge that was not done by me at all ..”
“Hunter and Jamal at your great neck location were just so helpful and easy to deal with. They addressed my every need and got me in and out fast. This location is so fantastic they have great cars and the staff is incredible!”
“We booked a half ton pickup a week in advance to transport my daughters belongings to Montreal for university. Upon pickup, we were told that they did not have a vehicle for us. Now we are completely stuck. Completely unacceptable. Peter, who had excellent service skills, apologized but it certainly did not help our situation. The system is ridiculous and it has obliterated any trust in Enterprise to fulfil our needs. Enterprise has lost me as a customer.”
“Enterprise Car Rental is the absolute worst in every way.
Normally I avoid renting from Enterprise for a wide variety of reasons, but today I did so under duress. With Enterprise, one must deal with any combination of faux pas, lies, deceitful practices, minor issues with the rented vehicle and filthy windshields every single time. Instead of apologizing, the Advisor chooses to make excuses. How very unprofessional.
Paying full price for a car class I did not reserve, did not want and came minor issues makes for an unhappy customer yet again. I will never rent from Enterprise again.
Avis has never and would never allow these types of issues to happen. Avis always has the car class ready at the reserved pickup time, never makes excuses, immediately addresses any issues that may arise, and treats customers with upmost respect every single month, month after month, fives years and counting. Enterprise would do well to learn from Avis.”
“Rented a car at enterprise the front glass cracked had my insurance cover the damage no out of pocket expense confirmed with my insurance and enterprise has not returned my deposit and additional withdrew charges from my debit card without authorization 3 weeks ago in addition just rented a car went to pick up nothing available with 2 other customers in the same situation knowing it’s labor weekend no backup of extra cars poor employee professional not his fault for this incompetence of the company”
“Booked a van online to collect in Braintree to be called and told they would not have it ready as the website has no real time stock.
Girl could not care less, will never use again”
“I’d like to start by apologizing that it took me so long to voice my opinion. Hats off to Faraz Khandwala for making my move the best. I was last minute and Faraz handled my situation expeditiously and highly professional. Without his assistance my move wouldn’t have happened. I can’t say thank you enough. Would highly recommend Enterprise at 700 Dual Hwy in Hagerstown MD. Hats off!!!!”
“My experience was flawless from beginning to the end. Mr Chianti Yancey, the branch rental manager delivered first class service. I had to extend my dates because my car was not ready. Mr Yancey made this a seamless as possible. Ms. Brittany also was awesome.
Thanks to the Enterprise South Columbus Crew in Columbus, Ga.!!!
S. Alexander”
“I’d like to take a moment to recognize David and Romello. Moving back to Texas from Georgia has been eventful, and dealing with a totaled vehicle has only added to the stress. Through it all, I’ve been able to count on David and Romello for excellent customer service—always with a smile, professionalism, and genuine quality care. Their efforts truly make a difference, and employees like David and Romello are the reason I keep coming back.”
“Many great rentals from Temecula Enterprise over the last 5 years but today they were unable to provide the car requested. To further a bad experience, they waited 45 minutes to advise me of this, suggesting another car type/class that would not do the job, even if I so badly wanted it to. If you are really depending on a particular car size or capability, you may be left without a car at the time of pickup for your commute or vacation (like me). Scrambling for a rental instead of packing up is a terrible position to be put in the day before a trip.”
“We always rent from enterprise and this trip was longer than any other trip previously. The rentals are always clean and comfortable, just what we had in mind!
I had to shorten our trip due to a medical emergency concerning my mom, enterprise did not have to help me with anything but they did! Allowed me to modify my trip by the two day early return! So much appreciated!!
I will always use Enterprise car and truck rental in st. Clairsville, Ohio for my vehicle rentals!! All of the employees are considerate, honest and so above helpful!! Thank you! Sincerely, Michelle Cieslewski”
“The location on 3119 East Saunders, Laredo , Texas, USA did not answer the phone. We called several times. We then were told that branch closed and we had a reservation. We were told that the Customer service would escalate and try a área manager would contact us back. An area manager Ana Marie Morin contacted after more than 2 days we were desperately trying to get to contact her but she sent a message that we could talk or get a way to directly communicate with her but that she was off.
We tried several times and several days to see if Enterprise would respond because we have a son with Cáncer and it was Chemotherapy and our son needed to get treatment but it went in deaf ears. I don’t recommend anyone to do business with Enterprise because all they cared was to make money because we spent hours to resolve including going through the only location that was open which was the Laredo International Airport but the refused to provide us vehicles when they had several vehicles. I explained to Mr. Ursus Perez that I had reservation but all he cared was that was about making money even though I had reservation and Enterprise escalation Department Told me that they would have a Manager call me. My family and friends have bought vehicles from Enterprise does not validate their policy where they say that the customer is their number one priority and my son was not able to go to his chemotherapy treatment because Enterprise even through several days of trying to resolve my need to rent a vehicle nothing got resolved and he missed his chemotherapy treatment and I explained that his Cancer is a category 4 which is very aggressive and chemotherapy was very important but even though trying to get help from varios department of Enterprise including ( Escalation or Reservation or several other departments or going o their only location did not provide a vehicle. I don’t wish what my son went through to go through what he went through because Chemotherapy is very important and is mes every for him.”
“⭐️⭐️⭐️
Alexus at the Enterprise on Rayford Road gave me outstanding service—smooth, professional, and as unique as her name. Even though I was probably annoying her early on this beautiful Saturday morning 😅, she stayed patient, kind, and helpful the whole time. Enterprise is lucky to have her!”
“We did a rental from Enterprise in Sandusky, OH and had an excellent experience thanks to Dominic (assistant branch manager). He went out of his way to assure we had the BEST vehicle for our needs during travel. Thanks to you Dominic we had an excellent family trip ;)”
“I booked a reservation online for my aunt who is elderly. She & my uncle were on a roadtrip when their car broke down in Seligman and got towed to Flagstaff, where they needed a rental car. I was unable to get ahold of the location directly to verify vehicles in stock (inconvenient) and was connected to the reservation line who confirmed there was many vehicles available for rent, so I booked a reservation online.
Upon arrival the employee confirmed with my aunt she had a rental for a sedan and asked for ID and credit card. After the employee said this, the branch manager, Deni Ortiz, walked over, interrupted the employee in a rude disrespectful tone, told them “no, no, we are not renting any cars”. My aunt questioned Deni why cars are not being rented when there are many cars parked on the lot and another customer was there getting keys to a rental vehicle. Deni refused and could not provide a reason. He was condescending, unprofessional and called my aunt “girl” and “lady”. This is unacceptable behavior from a branch manager.
Upon leaving another employee came outside and told my aunt that Deni is a bad manager, rude, and to submit a complaint to the area manager, Faruk Kiroglu. She gave a business card with their information. We have yet to receive a response from the area manager Faruk or Enterprise.
AVOID this company and the terrible poor customer service and management. We will never do business with Enterprise ever again nor recommend it to anyone. Do better Enterprise. No one deserves this treatment.”
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You said:
Can you please clean this up making sound light and professional... Yesterday I had the best experience returning my rental to Enterprise car rental in Georgetown Kentucky. I was greeted by a smiling representative, Alex, who quickly took the keys, looked over the vehicle, and my paperwork completed in no time flat. It's was 25 minutes til closing and still nearly 95 degrees outside. The representative, Alex, who was working allowed me to stay indoors, in the cool, even after the store closed until my son arrived to pick me up who was coming over an hour away. Alex was genuinely a kind and thoughtful considerent gentleman who I felt went over and beyond the call of duty providing excellent customer service and I am grateful for that. Thanks to Alex making it a pleasant transaction and for allowing me to stay after closing, Enterprise is who I will want to use and highly recommend to my friends and family. Thanks, Alex
ChatGPT said:
Certainly! Here’s a light, professional version of your message that
Subject: Shoutout to Alex – Cool Service on a Hot Day!
Yesterday, I had what might be the smoothest rental return experience of my life at Enterprise in Georgetown, Kentucky. I was greeted by Alex, who had a smile, fast hands, and the efficiency of someone who’s clearly mastered the art of car returns. He grabbed the keys, gave the car a quick once-over, and had the paperwork done faster than I could say, “Do I owe anything else?”
Now, here’s where it gets impressive—it was about 95 degrees out, 25 minutes to closing, and Alex still had the patience and kindness to let me stay inside the air-conditioned office after closing while I waited for my son (who, of course, was coming from over an hour away because timing is apparently optional in my family).
Alex didn’t just provide great customer service—he delivered gold-medal-level hospitality. Genuinely kind, thoughtful, and a true gentleman. I wouldn’t be surprised if he moonlights as a superhero who saves stranded renters from melting in parking lots.
Thanks to Alex, what could’ve been a sticky, sweaty ordeal turned into a pleasant, even heartwarming experience. Enterprise, you’ve got a gem. I’ll definitely be back—and telling my friends and family that Alex is the guy to see (cape optional).
Thanks again, Alex!”
