“Enterprise Rhinelander River Street
Manager is unprofessional!! DO NOT RENT A VEHICLE FROM THIS ESTABLISHMENT!!!! Charges to my Credit card $767 for damage waiver fees? When in fact SAFELITE damaged my truck when replacing my windshield so it wasn't suppose to cost me a penny. MORGAN said she just needed my credit card on file to hold but placed 3 different holds on my card putting me over my limit. Then MORGAN said if I came back to have the rental inspected the charges would be removed, no explanation about damage waiver fees, office was full of people waiting, a new gal training. Tried calling but could never reach Morgan or her "manager" ..poor business ethics. Safelite took my rental back to the Wausau location and MORGAN wasn't smart enough to figure that out. No damages to the crappy car I was given. Will never be a next time, I would rather walk. Oh and the check/change oil light was on the whole time.”
“Had an amazing experience at Enterprise Rent-A-Car, 875 Plymouth Drive, Mississauga!
The whole process was super smooth — thanks to Mr. Nivethan. Pick-up and drop-off took barely 5–10 minutes.
Definitely my go-to spot for car rentals.
Big shoutout to Mr. Nivethan — truly top-notch service! Highly recommend to friends and family.”
“Stay away! from enterprise car rental.they will charge you card with bogus citations and tolls charge you a huge sum and then they wont answer your calls to address the situation.”
“My brother rented a truck for a family reunion trip & the truck kept breaking down, would not start back. We had ro call a tow company. Enterprise said we are responsible for the roadside $65.00. That is awful customer service especially because Enterprise is the one that gave an unreliable vehicle in the first place.”
“First off I rented a compact car. When I got to the Enterprise on it St Matthews road in Orangeburg South Carolina mind you my appointment was for 8:30 and then leave out of there until almost 10:00 waiting for a car. When easily they could have accommodated me and upgraded the car. I have no problem with compact cars but this car sounded like the engine was going to fall out it shook and rattled. And the acceleration was horrible. The car drove like the engine was going to fall out.. other than that it was good on gas it was just a bad car needs to be taken off of the road.”
“We went to pick up a car at Enterprise total at pickup, $68.00 we get there, they will not rent to me without a credit card because I have an out of state license. Then my brother in law was going to rent it and then it was a $68 plus a $309 dep. No where does it say anything about a dep. Now we have no car to go to the wedding.
Thank you Enterprise”
“My brother was visiting and backed into my car. I needed a car rental until the repairs could be made. The Enterprise representative met me at the auto body location and drove me to Enterprise to pick up the rental. I was so glad that this service was available as there was no way I could have gotten there. When my car repair was done, I just drove off with my car and Enterprise picked up the rental. It is so nice to know that Enterprise can help this way. I didn't speak with anyone at Enterprise directly. My brother's insurance company took care of everything.”
“Reservations at enterprise does not guarantee a car! Sitting here, two hours waiting on a car that they said it was on the way, only to hear 15 minutes before closing the cars are not coming in and for us to try another location. Rude, no apology - there response is my area manager said , the cats are in route but obviously there not here 🤦♀️”
“I recently had to find a rental car and this was my first experience. I went to the location on Astoria (East Elmhurst) Queens NY area. Not only were all the staff I encountered professional, knowledgeable and patient, Faith (the person I mainly dealt with, Tara (her assistant branch manager),her branch manager (I didn’t get the chance to write her name as well) & Sheryl T from the car sales division all made what should have been a horrible time for me the most amazing experience I’ve ever encountered at a company. I needed a rental for a few weeks but because they were patient and catered to my specific needs, their assistance in what should have been a traumatic time for me, was resolved with their knowledge of their company’s services to the point I was able to purchase a car by the end of my engagement with them through the several weeks I was renting. I would recommend using Enterprise for any car needs because I wasn’t treated like I number I felt like each person genuinely cared about my needs. Faith and the staff I mentioned made my experience super easy and eased the stress I was already under. I value customer service above everything and Enterprise staff provided that. So thank you for making me a life long customer if I ever have that need again. The service was exceptional and what you would want to experience when looking for your car needs.”
“5 STARS - OUTSTANDING CUSTOMER SERVICE FROM LA'KEL AARON!
I recently rented a car from the Enterprise location in Concord, NC last week and had the absolute pleasure of working with La'Kel Aaron. From the moment I walked in, La'Kel provided me with a warm welcome and made sure I was completely satisfied as a customer—and I truly was! His customer service was superb, and I honestly couldn't have asked for anything better.
La'Kel went above and beyond to ensure my experience was seamless, and he genuinely made my vacation just that much happier with his exceptional service. This young man deserves a pay raise! When I returned the vehicle, he was right there to assist me with the same warm, bubbly smile that greeted me when I first arrived.
It's rare to find someone who takes such genuine pride in their work and truly cares about customer satisfaction. La'Kel Aaron is an absolute asset to your Concord location, and Enterprise is lucky to have him on their team. He deserves all the recognition for his outstanding service!”
“Had an Enterprise rental for 7 days in July 2025. During that time, I needed to drop someone off at O'Hare so took my iPass with me. It appears my iPass registered one toll on the way there but missed a toll on the way back. The toll was $1.50. The Illinois tollway penalty for 0 -30 days is $3.00 plus the toll ($1.50), which I fell into. Enterprise charged a violation fee of $25.00, an 8x+ increase over the Illinois toll. Seems exorbitant.”
“I rented a car in Miami Sunny Isles on July 8 returning on July 11. The car was dewlivered filthy and with a strong odor that ther attendant said was deodorizer. When the deodorizer wore off in a few hours the car smelled strongly. of smoking. I. had to haver my clothes cleaned and now I am getting a run arround from Enterprise on reimbursement”
“Booked rental car July 9th through 13th. Added
I-pass to vehicle prior to leaving. Post return of vehicle, I received a charge from Alamo for tolls. Upon realizing card was charged, I investigated the charges from both Alamo and I-pass. I found out, Alamo was double charging me for what I-pass already charged.
Called Alamo and was told an investigation would be conducted. After a while of only God knows what, I received a response from Alamo stating they would not refund the double charges but offered me a $4.95 inconvenience credit.
This is ridiculous because I had proof of toll charges both billed and paid from and to I-pass. They would not honor this stating, times dates don’t match however times were off by minutes and days were same days as my trip.”
“Did not like the fact that I reserved a specific car, but had to have a credit card instead of using my debit card, which had all funds to use for the rental. THIS POLICY NEEDS TO CHANGE. Amherst, Ohio staff is very friendly and understood my situation.”
“I had an outstanding experience at the Enterprise Rent-A-Car location at 2090 N State Road 7 in Hollywood, FL. From start to finish, the service was exceptional.
Shane, the manager, leads with professionalism and ensures every customer feels valued and taken care of. His attention to detail and willingness to go the extra mile did not go unnoticed.
Cassandra, the assistant manager, was equally impressive—friendly, efficient, and clearly dedicated to delivering top-tier service. She made the entire process smooth and stress-free.
The rest of the team at this location was just as remarkable courteous, helpful, and truly customer-focused. It’s rare to find a group of employees so committed to excellence and teamwork.
Highly recommend this Enterprise location for anyone looking for reliable rentals and genuinely great service. Thank you all for making the experience so seamless and pleasant!”
“I am disappointed not only in the vehicles but customer service as well. I had 2 friends and their kid have to swap out 2 vehicles because first one broke down (oil change needed to be done in 2024) and the other one the battery died in the middle of nowhere up in Pennsylvania. You are failing to follow through with the most basic preventative vehicle maintenance and you are putting any families in danger due to this failure. You need to get your heads screwed on right and do TRUE preventative maintenance on all your vehicles or get out of the business of renting cars.
They called your customer service 24-hour line 3 TIMES and each time they were hung up on. When they finally were able to speak to one of your people, they said that no one could come pick them up, send a Lyft/Uber until 0800. They were forced to stay in a Sheetz truck stop with their 6 year old kid until you could be bothered to send someone out in the morning. Even though you did send out a tow truck, you would NOT allow them to even try and fix the car and if he was going to tow it, have my friends remove ALL their stuff before it was allowed. They chose not to remove their stuff from the rental because of their location. Lo and behold, 0800 comes out and there is no Lyft/Uber there as promised and when they called, they were informed that you (Enterprise) had no one to send out. This is unacceptable as a car rental and customer service. If you promise something, you better follow through!
Furthermore, when the parents of one of my friends called to make a reservation, the person they spoke to said they could do the reservation in their name and have it picked up by their daughter. When the day came for them to pick up the car under her parents name, they didn’t have it and said it was against your policies. If you promise a rental (even if it is against your policies), you MUST follow through and make that an exception or tell them when they call the policy and not give false information/hope.
I would like to commend the personnel at the Sheetz Truck stop for being extremely accommodating and understanding of my friends’ plight, unlike the Enterprise Car Rental company. Enterprise, due to your negligence in maintaining your cars, good customer service and not willing to work with my friends, you not only ruined your reputation, but you literally put in danger my 2 friends and their 6 year old. You should be ashamed of yourself and give them a full refund because of all the difficulties and danger you put them in. I will not be using Enterprise due to this extremely poor event that not only affected my friends, but their parents as well.”
“Was guaranteed 3 times a car would be available for me, just to drive 30min and be told they had no car and wouldn't for 2 more days. Mind you made the reservation 3 days prior. They need to stop LYING and guaranteeing cars if they don't or won't have them.”
“Enterprise Port Huron did an exceptional job handling my car rental due to a car deer accident. Riley and staff were very perfessional, in constant contact and did an incredible job managing my car rental experience”
“Unexpected One-Way Fee During Family Emergency – A Difficult Situation
"I recently rented a car from Enterprise in Colorado for a planned round trip. Unfortunately, while I was in Michigan, I received news of a sudden death in my family. This unforeseen and tragic circumstance required me to make a one-way trip back to Michigan, making it impossible to return the car to Colorado as originally planned.
When I explained the situation to Enterprise, I was informed that I would be charged a significant one-way fee because the car couldn't be returned to its original location. While I understand that one-way rentals typically incur a fee, it was incredibly challenging to be hit with this unexpected charge during such a difficult and emotional time. This was not a pre-planned decision but a direct consequence of a family tragedy.
I was hoping for some understanding or flexibility given the extenuating circumstances. It added considerable stress to an already heartbreaking situation. I believe there should be more consideration for customers facing genuine emergencies like this.”
“I wish I could give zero stars... Negative 5 stars. I booked in March for a trip the last week of July... Enterprise customer service reps are lairs... Do believe anything they say!!! The branch managers are the only ones you can trust. Florida desk staff are rude!!!! Sent entire vacation sitting in Enterprise waiting for a vehicle because the transmission light came and vehicle lost power.. Can't drive the vehicle and they have no vehicles. Have to sit for hours wait for promised calls that they never make. In hopes of getting another vehicle.”
