“Tarek from the Sun City/ Ruskin office was AMAZING! His customer service is outstanding! I also want to thank his staff the staff is amazing as well
I highly recommend anyone that's looking for gteat customer service go see Tarek”
“The worst customer service ever. I travel for work and rent from Enterprise 20 days out of every month. Much to my surprise, they confused my account with somebody who got one of their cars impounded and it was very difficult to undo. I was persistent and did prove my case but at the Pensacola, Florida airport counter they were accusatory and unwilling to help initially. I called the company and either got a rude response or no call back at all. Very disappointing as they went so far as to add me to their list of customers they would never rent to again. I've been a stellar consumer and am rated top tier as a platinum account.
On the lookout for a company who values my business and can keep my account secure not to have it mixed up with an alleged criminal.”
“This was my 1st time at this location but, won't be my last. I had a small situation when I got to the branch. Hunter & Andrew went over and beyond to make sure the issue was taken care of. They were very helpful and friendly. It was a pleasure to do busy with Hunter and Andrew. When Hunter & I went outside I didn't like the color car that was chosen for me. I chose a different one, Hunter went out of his way to rinse the pollen off of the car for me. I can't leave out Harvey. I needed to be dropped off and he was right there waiting on me. I had a pleasant conversation with Harvey on my way home. Great place to get a rental. I would highly recommend this location. This is my new home base location.”
“Great team of gentleman at Enterprise in Brentwood,MO. Michael Dade & Gunner did a fantastic job of customer service and taking care of my rental. Great group of gentleman here, I appreciate you all. I hope you all like 🍩 donuts!”
“I used to use Enterprise on a regular basis and stopped because their prices are ridiculous. I remember when I could rent for 30-40 a day but now it's between 75 and 90 a day. More corporate greed. Very disappointed in them.”
“We initially ran into an issue upon picking up a reservation. Enterprise made everything right to make out experience great. THANK YOU Jerrius and Tyler.”
“Appreciate the assistance shown to us on 03/20/25@ the Cleveland Branch,Santa Rosa,CA outlet.Awesome service with a Perfect car that suited our needs,Loved it.Thank you so much Big Mike for your kind service!Just Perfect!!!We would definitely be back…#hasslefree”
“Car had mechanical issues. It was obviously damaged previously and not appropriately repaired. Headlight were so out of adjustment it was barely driveable at night as it was difficult to see the road fully. Received approval to exchange car, but after going yo several locations, after explaining the need to exchange, all the cars available suddenly needed to be serviced and were unavailable. Was suggested I take it to Midas and enterprise would pay to repair. I was on vacation and didn't have time or the desire to fix their car on my time. Absolutely horrible experience.”
“I had a reservation at the Fresno Airport location and even did the on-line check in at the connecting airport the day of the rental. When I got to the airport it said all I had to do was go to the parking lot and an attendant would give me the keys. It was 10:30pm and my rental was for 10pm (as the flight was a little delayed). The lot attendant was there, but zero cars. They had over booked and said they realized I had a reservation, but that the system was not stopping reservations so they ran out of cars. I asked about other rentals and he was not helpful. Based on the reaction of the manager and the attendant this is not an unusual occurrence and is something they need to fix. I will not rent there again.”
“This is an awesome place to rent a car very friendly makes you feel welcome and makes sure they get you in a car that meets your needs
I would like to give Jessica and Jaylan a very big shout out these are 2awesome people
Thank you both so much”
“Speed in reservation and pick up of rental; courteous service from all agents at the 131 Northern Blvd, Great Neck, NY location. Hunter Fried and Anthony Duque provide exceptional service and are well versed on customer available options and company policy. Always a great experience at this location!”
“Well my car had a warranty issue. It allows for a rental car. My problem is Enterprise does not have another way to get deposit paid for renting. I had to put car in shop, got a rental but my debit card got hacked and I only had my husband's debit card to use but still I was unable to get a rental. There needs to be a secondary source for that deposit. Cash or checks.”
“I'm disabled and don't drive. My husband had to take our car in to be repaired. They would not rent a car to him in his name because the credit card is in my name. This is the first time this has happened in the 12 years we have rented from them. Never again and I urge all disabled persons to also boycott this company!”
“Dana, I believe that is her name, she's at the Enterprise in Yonkers. She is amazing and an asset to the company. Even though the office was extremely busy every time I was there, she never lost her cool or professionalism; even when one customer was irate. She was exceptional and made everyone feel like their business meant a lot to her. She was polite, knowledgeable, friendly, professional and truly awesome.”
“I rented a car from Burlingame, CA for the month of March. Several days after I got the car, something started hanging down under the car. When I called the Burlingham office I was told that they didn't have any other car for me. They gave me the number for the San Mateo office and I was told the same thing.
What kind of company is this? Can't they get a car from another branch? If and when my car completely breaks down how can I expect any help from them? NEVER AGAIN”
