“This company does not care about customer service. I rented a car thru my insurance company. I was to put down 50.00 deposit, they took 471.00 out of my account one day before the July 4th holiday. I hope they had a great holiday, I didn't but that doesn't matter because they don't care about customers!! Only money!! Use someone else, if they do the same to you, the trip you have planned won't matter! Who knows when I'll get my money back!”
“I hired a car to do a long car trip with my son - London to the Lake District and back in a day - and the service from enterprise was initially great - a Fiat 500 ready and with me quickly - a lovely woman served me and showing me the car. The drive was fine (although the Fiat is hungry for petrol - I had to refill 3 times), but I was blighted by heavy rain and congestion on the way back. What Google predicted as a 5.5 hour drive, that I’d allowed 7 hours for, took me 7.5 hours. That extra 32 minutes cost me a whole days additional hire costs - £144. I understand - they need to guard against lateness - but the excessive nature of this charge means the only outcome that’s been achieved is that I’ll never use them again. Shame.”
“I had a wonderful experience with Enterprise Rent-A-Car in Sault Ste. Marie, Ontario! They provided me with an excellent vehicle, and I truly appreciated the exceptional assistance from Md Ferdous and Jacob. Their professionalism, friendliness, and helpfulness made the entire process smooth and enjoyable. I will definitely rent from them again and highly recommend their services!”
“We rent a car last June 03, 2025. The attendant who helps us name Kale. He was so accommodating and so nice. He makes sure that we will get what we ask for. He was so helpful and he makes sure that we understand everything. We are pleased and happy, how he handle the costumers. We recommend and we will make sure to comeback here to rent in Cochrane Enterprise.”
“I reserved a car online before traveling to Phoenix. I got to the enterprise and I was informed because I had a debit card and not a credit card that I could not get a car. I traveled from Georgia to Phoenix and I was left stranded. They did not offer me a ride to the hotel and offered no solutions. Heather, Employee E906k9 did nothing over the phone to help. Not only that, but, because it was my pickup time I could not cancel the registration myself online so I was not able to carry my points to another Enterprise because it takes days to add back to your account . Very dissatisfied.”
“Enterprise went way beyond our expectations in honoring our rental agreement. We made a reservation in January 2025, for July, 2 week reservation for a high cargo van. So much can happen in that 6 month interval, so we were left feeling slightly uneasy as to rather that would be doable. As the days ticked by, Enterprise was in constant touch, trying everything within their power to get us a vehicle that would fulfill our needs. And they DID IT! It was amazing, but so much thanks to Francisco for reaching out to his team. They went beyond our expectations in securing a suitable van for our trip. They discounted the days we would have the van, due to our inconvenience, and we were able to pick up our ride this afternoon. As of now, our trip is intact, we will leave on Time to make all of our prearranged camping destinations, and our 2025 camping oddesy will become realty. I highly recommend Enterprise for all rental needs, they truly go beyond expectations.”
“Not once, not twice but three times I had a confirmation number for a car and when I went to pick up the car, they did not have a car. Call customer service? The operators took down information and said it would be escalated to a manager. Nobody ever called. Went to my local store to speak to a manager. A manager who rolled his eyes at me, looked up at the ceiling when I was speaking like I was sooo boring him. Horrible company, with horrible customer service. Never will I ever rent from them.”
“I reserved a 15-passenger van from the Live Oak Florida location 6/3/25 to be picked up 6/28/25. I received a reminder phone call 3 days prior to pick up the van. We drove 30 miles just to be told they didn’t have the van I needed. No phone call on Thursday, Friday or Saturday to say “don’t come, we don’t have your van”.
I think Enterprise really doesn’t care about helping their customers, they are not trustworthy as their advertisements claim.
Also I called customer service to speak with an area manager & was assured one would call me. They never called. Awful customer service.”
“Turnerville location is the BEST. Kai Dietiker, manager is above helpful. Elias Martinez so professional, helpful, and polite. Their customer service is so good, I think they should teach other department store how to approach customers. Thank you all again.”
“Reserved a Tacoma pickup truck from Belvidere Illinois. Went to pick it up, she says oh they sent me a minivan instead. That wouldn’t work. So went online and reserved a pickup truck at Enterprise in Woodstock. Yes they have a pickup truck. Drove up there to pick it up, NO PICKUP truck. Went online again. Says they have a pickup truck in Rockford on Alpine. My son calls to make sure. He said I’m not going to drive all the way over there if they don’t have one. Whoever he was talking to had him hold on and said he called to double check and said yes they have one. LIAR. He never called. I drove him all the way over there and he said we don’t have a pickup truck and they never received a call looking for one. ENTERPRISE is a joke. Would never recommend them to ANYONE!!!”
“Sophia at the Harry Reid airport was amazing and super helpful! She made great recommendations to save us money and was very personable. The entire rental and drop off process was easy and seamless. We drove over 1,100 miles with no issues at all! Great car and great service! We were going to use a different rental company but have always had excellent experiences with Enterprise! Thank you Enterprise for helping make an amazing trip worry free!”
“Stay away from Enterprise/Alamo, especially if you're in a foreign country. On our recent trip to London, we rented a car for a day. Little did we know the Brits have what's called "Congestion Violations", which are well-hidden cameras that nail you by the license plate for driving in a place where there's a lot of traffic. Okay... stuff happens. That's not Enterprises fault since they didn't come up with that. It would've been nice if the guy who helped us sign the paperwork had mentioned it especially since I told him we were staying near city center London... but whatever.
But here's where it got bad. The fine was 15 British pounds (about $20 USD), and you have to pay it in four days or it goes up to 90 pounds (about $120 USD). We never got a notice of the violation. Enterprise did get a notice. They sat on the fee for the 4 days and only then paid it, once it had gone up 600%! And on top of that, they charged us a 35 pounds (about $50 USD) "admin fee"... for doing nothing other than (maybe?) pushing a button. The back and forth with customer service was terrible. When I asked why they waited to pay the fee until it went up SIX TIMES higher, they hemmed and hawed about "company policy... it's your job to know about everything that could possible go wrong when you're in a foreign country...". HOW was I supposed to know about that fine? The fine went to ENTERPRISE... not ME! And I know they knew about it because they paid it eventually.
And then they charges us the full 125 pounds for the fee and their junk "admin" charge. I would've paid the fine had I known about it. They kept me in the dark and then blamed me.
Congratulations, guys. This is how you lose a customer forever. That was a dumb move, considering I've spent FAR more rental cars from them in the past than a lousy 35 pounds on their admin fee. Never again will I rent from them. They will need to enjoy their junk admin fee, because it's the last dollar they will ever receive from me or my family.
They get 2 stars because the car was fine. The experience overall was horrible, though.”
“Gabby at Orlando Int’l AirPort as extremely helpful! We had to switch airports due to a flight cancellation. She was able to get us exactly what we needed at a very affordable price. Highly recommend Gabby!!”
“They knew we were coming in and still had to wait for the car to be clean. The car they tried to give us smelled like smoke. Inside the car is a no smoking sign. So we had to wait for another car to get clean.”
“Stranded in St Ignace, MI with car problems, Sunday. Nothing open. Booked a Rental car online At SaultStMarie, MI airport. 1 hr away. Got email confirmation, arranged transportation to get there. Customer service at Airport calls and they have no cars available??? How’s that happen?? I was told when you book online they take the reservation and confirm it. They don’t know what is available at the particular locations. Called Enterprise customer service and they told me cars where available. Told them I just hung up from customer service at the airport and there were no cars. Reply”maybe they just got one back in”. Called airport back. NO CARS. Won’t be using Enterprise again.”
“I reserved a rental car in Plymouth MI for Saturday pick up. I get a call the day I’m supposed to get picked up for the rental telling me they don’t pick up on Saturdays. The lady who made the reservation never told me that and I was unable to pick up the car because I had no way there. On top of that, They told me that they didn’t even have the vehicle that I asked for when I made the reservation a week ago. They claim that they tried to call me the day before, but they never left a message. I didn’t recognize the number so I didn’t answer. I would’ve called them right back had they left a message. All in all bad business. I’m very unsatisfied with this company and will definitely find another company to rent from next time.”
