“2025 Chevrolet Malibu, 7000 miles left me stranded. Would not start, doors locked me in for 1 1/2 hours, lights and four ways flashing. Contacted roadside assistance, no other cars available, both local offices closed and went home during my ordeal. Roadside said they sent tow, never arrived. No Uber or Lyft available in my area. Did not make my appointment, the reason I rented the car in the first place. Now rescheduled for July. Contacted local office again today, nothing to rent until Thursday, no help at all. What kind of business are you running here. I still need transportation, guess I will try Avis”
“I had booked a pick up for my rental. I told them I would need a rental only if it is a pickup for my work. They confirmed they will have a pick up ready for me. I give my pickup for collision repairs. Goes to enterprise. They say they can give only an SUV, they do not have any pick ups. I show them the phone records. They claim they do not know who spoke to me. It is ridiculous”
“I had a terrible experience with the insurance company and a rental I required when I had an accident with a deer. Enterprise staff, Chloe and Matt were very understanding. I was also in the middle of a move to a new home. The insurance company who I had to repeatedly contact to follow up on the approval of winter tires, continued to state that they did approve but it was not completed correctly as it was under a different adjusters name. Once again, the issue was outstanding so Enterprise Manager, Jasmine made repeated efforts to work with the insurance company to resolve the issue basically so I could complete and pay my account. Jasmine went over and above to contact the insurance company-5 phone calls, on hold, no answer and the adjuster I had dealt was not helpful. The insurance company blamed Enterprise but it made no sense. Jasmine went over and above to resolve the issue. I am grateful this is resolved. It did take a long time.”
“I had reserved a car 2/2/25 to be picked up 4/4/25.Then to find out I don’t have one because the Masters are going on and they need bigger cars.I was told to make reservations at other locations to help my needs.Found a van on harbison blvd yesterday.Called this morning just to double check my reservation was good.Yep,we are set!To then get a call at 6:05pm to tell me we don’t have a vehicle.I made it known I needed a 7 seater because we were going to my sons military graduation and bringing him home.The worst experience.Sorry golf isn’t more important than our military people.”
“False customer service claims. Customers are told everything is fine, on schedule and ready to go to until you get to the rental facility. Once you are here, have a seat and wait for excuses and possible alternate rentals that you do not want. Only wish the staff would deliver what they claimed.”
“I have been trying to get my deposit and money accidently taken from my checking account. I have spoken to Tyler at Enterprise because he is the person who made the error. I have spoken to Brittany and William in Customer Service, yet I continue to get the run around. This is Enterprise 9400 Troost Ave KCMO. I wish I could give them a zero. I have recently contacted Fox 4 Problem Solvers to see if they can get some answers.”
“I highly recommend the Enterprise Rent-A-Car San Antonio Texas location at Loop 1604 & Tradesman. Maro and his team were so professional, accommodating and friendly. They went above and beyond to assist me with my car rental needs. Maro stepped up being the lead and is definitely an asset to this location and company. I cannot thank them enough in helping me with my car needs for the day. Be ready for referrals!!”
“The Alexandria, Va Duke St. location. The customer service has really went down hill since the new agent Gary. I have experienced multiple billing issues. The customer service with Gary is just not there.”
“The friendliness, knowledge and promptness I received while renting my car was above and beyond my expectations. Shout out to Dalton and Mackenzie at the 90th and Maple location in Omaha, for truly making this an A+ experience.”
“Came to Florida. rented a car. After first day we had a flat tire. No spare. We were going to go to Disney World. We wanted to exchange vehicles. They won't give us one until the tow truck comes. Over 3 hours. Then we have to go back to the rental center for a different vehicle. Very disappointed”
“I was accused of smoking in the rental car. The car smelled when I got it, but I find that common with their cars. I have rented from them before and never had a problem. I drove the car to my house, kept it overnight, and drove it back the next afternoon. It just so happened that I didn't even need the car. I was the only one in the car and I have never smoked a day in my life. I turned in the keys and they told me I could leave. I was shocked when they charged me for cleaning the car for ashes and smoking odor. This added about $150 to my bill. I talked to several people, but they didn't believe me. I will never use this company again!”
“Matt was very helpful, pleasant, and kind; great customer service!! I really liked the new Kia Niro EV. It was an excellent ride and price was great!”
“Enterprise used to be my number one only car rental place, but it seems like once COVID hit Enterprise lost their minds. Prices went ridiculously high and never came down. I have a new favorite whose prices are so much cheaper.”
“Kevyn Duong has continually provided excellent service at your 5954 Richmond Highway, Alexandria, VA location. He always makes sure I am taken care of and represents Enterprise very well.”
“Avoid Enterprise Rent-a-Car in Couer d' Alene, Idaho, at all costs! They will scam you!
We rented a black Rav 4 from them for 7 days, while my son's car was getting a new engine. My son drove it on two of those days around town and the other five days it sat in my driveway. When we returned it in perfectly good condition, there was no issue or walk around, but we didn't think twice about it. I received a call a couple of days later telling me the the back bumper was damaged and that it would be sent to a repair shop at my expense. I was shocked, since my son did not damage it (it has a backup camera, so he would have known if he ran into something) and I certainly hadn't seen anything while following him back to the rental lot. I wanted to clarify with the agent, to be sure he had the correct car, and he said, "yes the one with the Indiana plates and 900 miles driven". I informed him that that was not the car I rented because the plate was New Jersey and my son hadn't driven even 100 miles, let alone 900. I asked for pictures of the damage (I was home sick and couldn't go see it in person), but it took several days for them to send them and I had to ask a second time. When I finally received the pictures, they were of just the back bumper, but it was a Gray vehicle. Well of course I was thrown off and explained that I had rented a black Rav 4, not gray, and even sent pictures from my neighbor's door cam showing the black Toyota in my driveway. He was adamant that the vehicle VIN matched the paperwork that I signed and thus it was my damage. Well, at the time when we rented the agent had given my 6'4" son a choice of three different cars, one of which was a gray Toyota Rav 4, but he had chosen the black one because it was the first one he sat in and had room enough for his legs. Plus, they set up the "paperwork" on tablets and have you sign without seeing anything it lists, I trusted them - silly me. The paperwork matched the gray Rav 4, NOT the black one that I rented, but I didn't know that until after they emailed it to me.
Long story shorter (sorry for the length), after a lot of back and forth and my proof that they had the wrong car, I am stuck with the bill because it's their word against mine and all I have is a picture from across the street. I even asked for the security camera footage to prove which car my son drove out in and brought back to prove they had the wrong car and the manager wouldn't acknowledge my 3 different requests. I think it is because he knew he screwed up and didn't want the footage to prove it.
I will never use this Enterprise again (other outlets of the same company are great, so no shade on Enterprise itself, just the incompetent one in CDA). They are at best incompetent and at worst scammers getting innocent people to fix their other mistakes. Either way Buyer Beware!”
