“I recently rented a sedan from enterprise at 12037 SW 117th Avenue 33186 , and Mr. Hector Perez was very professional and helpful with our rental experience. A+ all the way ! I will definitely rent from them again! Thanks”
“We rent from them a lot this weekend we rented but when we got back we took the car right back due to another travel that we had in the morning. The car gas was not where it should have been they charged us $5.08 a gallon to fill up and that is highway robbery especially when gas is just $2.76 here where we live.”
“We had a wonderful week of transportation. I have never driven an electric sub but I enjoyed it. Enterprise is a honor to some of us. Just wanting to give a Special thanks to: Charlie here at our Martinsville branch. Thanks for being loyal and knowing your job. What would we customers do without you. Thank you.”
“I recently had a frustrating experience with a car rental company that I feel compelled to share. After making a paid reservation, I encountered significant inefficiency and rudeness from the staff at multiple locations. However, the Broadway location stood out for all the wrong reasons. A Hispanic female staff member was particularly unhelpful and rude, even telling us to leave despite our reservation. This level of service was unacceptable, and I left feeling disheartened and frustrated. I won't be returning to this company in the future.”
“Had a car that was a deluxe model. Had engine trouble on our trip and had to switch out to a car that was smaller and base model. Told the representative that it was too small. He said they had nothing else. Called the 800 number and explained our situation. Told them we needed a bigger vehicle to get us home by the end of the week. Called every day and was hung up on multiple times. We finally got ahold of someone who sent us 1.2 hours out of our way to get a mini van. When we arrived at the facility the man had not been contacted and he had no vehicle to trade us out. Called the 800 number and our local branch and were hung up on by both. By the end of the week we still did not have a vehicle big enough and had to leave items at our vacation spot. 12 hr drive home with 2 adults in the back seat that could not get comfortable because we had luggage at their feet. Very very dissatisfied with this. Horrible customer service and communication on your part. Will never do business with you again.”
“Well, I took the car back to the Enterprise office on Orange Blossom trail in Kissimmee after renting it in Pennsylvania and moving back down to Florida. Anyway, I went over there to return the car and was told that they could not drive me back to my residence because I am to far from the office. They said that they only drive at the most five miles to take someone home. My house is 5.7 miles from the office and that is why they cannot drive me to my because it is 0.7 miles too far. That is SO RIDICULOUS. Anyway, that is why I am leaving a bad review. So now, I have to go out and buy a car just to be able to get around because the bus service here in Kissimmee, Fla is terrible.”
“I rented a car in Sunny Isles Beach Florida. TRhe car was delivered filthy and the smell of smoking was so strong that I had to have all my clothes cleaned.”
“Enterprise Rhinelander River Street
Manager is unprofessional!! DO NOT RENT A VEHICLE FROM THIS ESTABLISHMENT!!!! Charges to my Credit card $767 for damage waiver fees? When in fact SAFELITE damaged my truck when replacing my windshield so it wasn't suppose to cost me a penny. MORGAN said she just needed my credit card on file to hold but placed 3 different holds on my card putting me over my limit. Then MORGAN said if I came back to have the rental inspected the charges would be removed, no explanation about damage waiver fees, office was full of people waiting, a new gal training. Tried calling but could never reach Morgan or her "manager" ..poor business ethics. Safelite took my rental back to the Wausau location and MORGAN wasn't smart enough to figure that out. No damages to the crappy car I was given. Will never be a next time, I would rather walk. Oh and the check/change oil light was on the whole time.”
“Had an amazing experience at Enterprise Rent-A-Car, 875 Plymouth Drive, Mississauga!
The whole process was super smooth — thanks to Mr. Nivethan. Pick-up and drop-off took barely 5–10 minutes.
Definitely my go-to spot for car rentals.
Big shoutout to Mr. Nivethan — truly top-notch service! Highly recommend to friends and family.”
“Stay away! from enterprise car rental.they will charge you card with bogus citations and tolls charge you a huge sum and then they wont answer your calls to address the situation.”
“My brother rented a truck for a family reunion trip & the truck kept breaking down, would not start back. We had ro call a tow company. Enterprise said we are responsible for the roadside $65.00. That is awful customer service especially because Enterprise is the one that gave an unreliable vehicle in the first place.”
“First off I rented a compact car. When I got to the Enterprise on it St Matthews road in Orangeburg South Carolina mind you my appointment was for 8:30 and then leave out of there until almost 10:00 waiting for a car. When easily they could have accommodated me and upgraded the car. I have no problem with compact cars but this car sounded like the engine was going to fall out it shook and rattled. And the acceleration was horrible. The car drove like the engine was going to fall out.. other than that it was good on gas it was just a bad car needs to be taken off of the road.”
“We went to pick up a car at Enterprise total at pickup, $68.00 we get there, they will not rent to me without a credit card because I have an out of state license. Then my brother in law was going to rent it and then it was a $68 plus a $309 dep. No where does it say anything about a dep. Now we have no car to go to the wedding.
Thank you Enterprise”
“My brother was visiting and backed into my car. I needed a car rental until the repairs could be made. The Enterprise representative met me at the auto body location and drove me to Enterprise to pick up the rental. I was so glad that this service was available as there was no way I could have gotten there. When my car repair was done, I just drove off with my car and Enterprise picked up the rental. It is so nice to know that Enterprise can help this way. I didn't speak with anyone at Enterprise directly. My brother's insurance company took care of everything.”
“Reservations at enterprise does not guarantee a car! Sitting here, two hours waiting on a car that they said it was on the way, only to hear 15 minutes before closing the cars are not coming in and for us to try another location. Rude, no apology - there response is my area manager said , the cats are in route but obviously there not here 🤦♀️”
“I recently had to find a rental car and this was my first experience. I went to the location on Astoria (East Elmhurst) Queens NY area. Not only were all the staff I encountered professional, knowledgeable and patient, Faith (the person I mainly dealt with, Tara (her assistant branch manager),her branch manager (I didn’t get the chance to write her name as well) & Sheryl T from the car sales division all made what should have been a horrible time for me the most amazing experience I’ve ever encountered at a company. I needed a rental for a few weeks but because they were patient and catered to my specific needs, their assistance in what should have been a traumatic time for me, was resolved with their knowledge of their company’s services to the point I was able to purchase a car by the end of my engagement with them through the several weeks I was renting. I would recommend using Enterprise for any car needs because I wasn’t treated like I number I felt like each person genuinely cared about my needs. Faith and the staff I mentioned made my experience super easy and eased the stress I was already under. I value customer service above everything and Enterprise staff provided that. So thank you for making me a life long customer if I ever have that need again. The service was exceptional and what you would want to experience when looking for your car needs.”
“5 STARS - OUTSTANDING CUSTOMER SERVICE FROM LA'KEL AARON!
I recently rented a car from the Enterprise location in Concord, NC last week and had the absolute pleasure of working with La'Kel Aaron. From the moment I walked in, La'Kel provided me with a warm welcome and made sure I was completely satisfied as a customer—and I truly was! His customer service was superb, and I honestly couldn't have asked for anything better.
La'Kel went above and beyond to ensure my experience was seamless, and he genuinely made my vacation just that much happier with his exceptional service. This young man deserves a pay raise! When I returned the vehicle, he was right there to assist me with the same warm, bubbly smile that greeted me when I first arrived.
It's rare to find someone who takes such genuine pride in their work and truly cares about customer satisfaction. La'Kel Aaron is an absolute asset to your Concord location, and Enterprise is lucky to have him on their team. He deserves all the recognition for his outstanding service!”
“Had an Enterprise rental for 7 days in July 2025. During that time, I needed to drop someone off at O'Hare so took my iPass with me. It appears my iPass registered one toll on the way there but missed a toll on the way back. The toll was $1.50. The Illinois tollway penalty for 0 -30 days is $3.00 plus the toll ($1.50), which I fell into. Enterprise charged a violation fee of $25.00, an 8x+ increase over the Illinois toll. Seems exorbitant.”
“I rented a car in Miami Sunny Isles on July 8 returning on July 11. The car was dewlivered filthy and with a strong odor that ther attendant said was deodorizer. When the deodorizer wore off in a few hours the car smelled strongly. of smoking. I. had to haver my clothes cleaned and now I am getting a run arround from Enterprise on reimbursement”
