“Hunter and Jamal at your great neck location were just so helpful and easy to deal with. They addressed my every need and got me in and out fast. This location is so fantastic they have great cars and the staff is incredible!”
“We booked a half ton pickup a week in advance to transport my daughters belongings to Montreal for university. Upon pickup, we were told that they did not have a vehicle for us. Now we are completely stuck. Completely unacceptable. Peter, who had excellent service skills, apologized but it certainly did not help our situation. The system is ridiculous and it has obliterated any trust in Enterprise to fulfil our needs. Enterprise has lost me as a customer.”
“Enterprise Car Rental is the absolute worst in every way.
Normally I avoid renting from Enterprise for a wide variety of reasons, but today I did so under duress. With Enterprise, one must deal with any combination of faux pas, lies, deceitful practices, minor issues with the rented vehicle and filthy windshields every single time. Instead of apologizing, the Advisor chooses to make excuses. How very unprofessional.
Paying full price for a car class I did not reserve, did not want and came minor issues makes for an unhappy customer yet again. I will never rent from Enterprise again.
Avis has never and would never allow these types of issues to happen. Avis always has the car class ready at the reserved pickup time, never makes excuses, immediately addresses any issues that may arise, and treats customers with upmost respect every single month, month after month, fives years and counting. Enterprise would do well to learn from Avis.”
“Rented a car at enterprise the front glass cracked had my insurance cover the damage no out of pocket expense confirmed with my insurance and enterprise has not returned my deposit and additional withdrew charges from my debit card without authorization 3 weeks ago in addition just rented a car went to pick up nothing available with 2 other customers in the same situation knowing it’s labor weekend no backup of extra cars poor employee professional not his fault for this incompetence of the company”
“Booked a van online to collect in Braintree to be called and told they would not have it ready as the website has no real time stock.
Girl could not care less, will never use again”
“I’d like to start by apologizing that it took me so long to voice my opinion. Hats off to Faraz Khandwala for making my move the best. I was last minute and Faraz handled my situation expeditiously and highly professional. Without his assistance my move wouldn’t have happened. I can’t say thank you enough. Would highly recommend Enterprise at 700 Dual Hwy in Hagerstown MD. Hats off!!!!”
“My experience was flawless from beginning to the end. Mr Chianti Yancey, the branch rental manager delivered first class service. I had to extend my dates because my car was not ready. Mr Yancey made this a seamless as possible. Ms. Brittany also was awesome.
Thanks to the Enterprise South Columbus Crew in Columbus, Ga.!!!
S. Alexander”
“I’d like to take a moment to recognize David and Romello. Moving back to Texas from Georgia has been eventful, and dealing with a totaled vehicle has only added to the stress. Through it all, I’ve been able to count on David and Romello for excellent customer service—always with a smile, professionalism, and genuine quality care. Their efforts truly make a difference, and employees like David and Romello are the reason I keep coming back.”
“Many great rentals from Temecula Enterprise over the last 5 years but today they were unable to provide the car requested. To further a bad experience, they waited 45 minutes to advise me of this, suggesting another car type/class that would not do the job, even if I so badly wanted it to. If you are really depending on a particular car size or capability, you may be left without a car at the time of pickup for your commute or vacation (like me). Scrambling for a rental instead of packing up is a terrible position to be put in the day before a trip.”
“We always rent from enterprise and this trip was longer than any other trip previously. The rentals are always clean and comfortable, just what we had in mind!
I had to shorten our trip due to a medical emergency concerning my mom, enterprise did not have to help me with anything but they did! Allowed me to modify my trip by the two day early return! So much appreciated!!
I will always use Enterprise car and truck rental in st. Clairsville, Ohio for my vehicle rentals!! All of the employees are considerate, honest and so above helpful!! Thank you! Sincerely, Michelle Cieslewski”
“The location on 3119 East Saunders, Laredo , Texas, USA did not answer the phone. We called several times. We then were told that branch closed and we had a reservation. We were told that the Customer service would escalate and try a área manager would contact us back. An area manager Ana Marie Morin contacted after more than 2 days we were desperately trying to get to contact her but she sent a message that we could talk or get a way to directly communicate with her but that she was off.
We tried several times and several days to see if Enterprise would respond because we have a son with Cáncer and it was Chemotherapy and our son needed to get treatment but it went in deaf ears. I don’t recommend anyone to do business with Enterprise because all they cared was to make money because we spent hours to resolve including going through the only location that was open which was the Laredo International Airport but the refused to provide us vehicles when they had several vehicles. I explained to Mr. Ursus Perez that I had reservation but all he cared was that was about making money even though I had reservation and Enterprise escalation Department Told me that they would have a Manager call me. My family and friends have bought vehicles from Enterprise does not validate their policy where they say that the customer is their number one priority and my son was not able to go to his chemotherapy treatment because Enterprise even through several days of trying to resolve my need to rent a vehicle nothing got resolved and he missed his chemotherapy treatment and I explained that his Cancer is a category 4 which is very aggressive and chemotherapy was very important but even though trying to get help from varios department of Enterprise including ( Escalation or Reservation or several other departments or going o their only location did not provide a vehicle. I don’t wish what my son went through to go through what he went through because Chemotherapy is very important and is mes every for him.”
“⭐️⭐️⭐️
Alexus at the Enterprise on Rayford Road gave me outstanding service—smooth, professional, and as unique as her name. Even though I was probably annoying her early on this beautiful Saturday morning 😅, she stayed patient, kind, and helpful the whole time. Enterprise is lucky to have her!”
“We did a rental from Enterprise in Sandusky, OH and had an excellent experience thanks to Dominic (assistant branch manager). He went out of his way to assure we had the BEST vehicle for our needs during travel. Thanks to you Dominic we had an excellent family trip ;)”
“I booked a reservation online for my aunt who is elderly. She & my uncle were on a roadtrip when their car broke down in Seligman and got towed to Flagstaff, where they needed a rental car. I was unable to get ahold of the location directly to verify vehicles in stock (inconvenient) and was connected to the reservation line who confirmed there was many vehicles available for rent, so I booked a reservation online.
Upon arrival the employee confirmed with my aunt she had a rental for a sedan and asked for ID and credit card. After the employee said this, the branch manager, Deni Ortiz, walked over, interrupted the employee in a rude disrespectful tone, told them “no, no, we are not renting any cars”. My aunt questioned Deni why cars are not being rented when there are many cars parked on the lot and another customer was there getting keys to a rental vehicle. Deni refused and could not provide a reason. He was condescending, unprofessional and called my aunt “girl” and “lady”. This is unacceptable behavior from a branch manager.
Upon leaving another employee came outside and told my aunt that Deni is a bad manager, rude, and to submit a complaint to the area manager, Faruk Kiroglu. She gave a business card with their information. We have yet to receive a response from the area manager Faruk or Enterprise.
AVOID this company and the terrible poor customer service and management. We will never do business with Enterprise ever again nor recommend it to anyone. Do better Enterprise. No one deserves this treatment.”
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You said:
Can you please clean this up making sound light and professional... Yesterday I had the best experience returning my rental to Enterprise car rental in Georgetown Kentucky. I was greeted by a smiling representative, Alex, who quickly took the keys, looked over the vehicle, and my paperwork completed in no time flat. It's was 25 minutes til closing and still nearly 95 degrees outside. The representative, Alex, who was working allowed me to stay indoors, in the cool, even after the store closed until my son arrived to pick me up who was coming over an hour away. Alex was genuinely a kind and thoughtful considerent gentleman who I felt went over and beyond the call of duty providing excellent customer service and I am grateful for that. Thanks to Alex making it a pleasant transaction and for allowing me to stay after closing, Enterprise is who I will want to use and highly recommend to my friends and family. Thanks, Alex
ChatGPT said:
Certainly! Here’s a light, professional version of your message that
Subject: Shoutout to Alex – Cool Service on a Hot Day!
Yesterday, I had what might be the smoothest rental return experience of my life at Enterprise in Georgetown, Kentucky. I was greeted by Alex, who had a smile, fast hands, and the efficiency of someone who’s clearly mastered the art of car returns. He grabbed the keys, gave the car a quick once-over, and had the paperwork done faster than I could say, “Do I owe anything else?”
Now, here’s where it gets impressive—it was about 95 degrees out, 25 minutes to closing, and Alex still had the patience and kindness to let me stay inside the air-conditioned office after closing while I waited for my son (who, of course, was coming from over an hour away because timing is apparently optional in my family).
Alex didn’t just provide great customer service—he delivered gold-medal-level hospitality. Genuinely kind, thoughtful, and a true gentleman. I wouldn’t be surprised if he moonlights as a superhero who saves stranded renters from melting in parking lots.
Thanks to Alex, what could’ve been a sticky, sweaty ordeal turned into a pleasant, even heartwarming experience. Enterprise, you’ve got a gem. I’ll definitely be back—and telling my friends and family that Alex is the guy to see (cape optional).
Thanks again, Alex!”
“Very, Very, Very, Very, Very disappointed with my last experience with Enterprise. I reserved a Premium SUV for a family vacation that we were to leave on Sunday July 20th. I got a call 1 hr before my scheduled pick up time on Saturday July 19th from the Rome, Ga location I made my reservation at telling me they didn't have the SUV I reserved. They told me they had a couple of smaller SUV's and a pickup truck. I let them know the smaller SUV's would not work, they were too small and with the pick-up truck it was rain in the forecast for where we were headed and our things would get wet. This guy had the nerve to tell me I could go buy a tarp for the truck!!!!! :( He never said they tried to find me another bigger SUV at another location or anything. This left me and my daughter scrambling trying to find another SUV rental since we were to leave early Sunday morning for vacation. We tried calling several other Enterprise locations but, when you call you always get Enterprise customer service. We got sent all the way to the Atlanta, Ga airport, which is 2 hrs away from where I live because CS said they had a rental there for us. Got there they had no larger vehicles available. Called the Enterprise several more times and all reservations and locations they made for me all fell thru. On this one day, Sat. July 19th I had a total of 8 reservations and they all fell through, got to the location and they had no vehicle. One location we went to didn't have the vehicle the CS said they had but had a Sprinter Van I could rent if I wanted, I looked at it, contemplated it but, it was too big. We went home that Saturday evening empty handed w/o a rental vehicle for vacation. On our way home we stopped by other Enterprise locations that had now closed to see what was on their lot in hopes of getting up early Sunday morning to catch them when they first opened to try and get a rental. On Sunday, with everything and us packed in my vehicle like sardines with no air or water we headed towards the Atlanta area & the direction for our Florida vacation in hopes of being able to rent a bigger SUV for vacation. We called Enterprise and as always we got CS instead of the actual Enterprise location we were trying to call, in doing this we asked specifically if the SUV they said a location had if the vehicle was there, the CS agent said yes but we asked if we could speak with some from the actual location our selves, he transferred the call and when we spoke with someone they said no they didn't not have the vehicle the CS agent said was there. In desperation we call the location we had went by on Saturday that had the Sprinter Van, we were going to just take it, we were already 3hrs behind on our departure time for vacation. I speaking with the agent Collin in the Acworth, Ga location he said he didn't have the Sprinter Van any longer but he did get a Van in that was available. We immediately said YES we'll take it and was on our way to his location. Collin was great and he even put in to let us return the the Van to our home location and let us leave my vehicle on site there since we were 45 minutes for home and we could pick up my vehicle on our way back from vacation. Like I said earlier we ended up with a total of 8 Enterprise reservations with only the last one coming in on a fluke. And, each time I spoke with someone by calling the Enterprise phone # (and it's been a few times) to get some kind of resolution about this experience I speak to someone in CS they say they take notes and will escalate the call and I should receive a call back in 24hrs. Well I'm posting this on August 19, 2025 and I've been waiting for someone to call me back, email me, something since July 19, 2025.... SMDH.....”
“Together with my friends we rented a car from Enterprise in Glasgow International Airport. From day 1 we noticed a weird sound, and a couple days later a red signal in the board panel indicated "WARNING: Gearbox Failure Risk". At that time we were in Inverness and we brought the car to the office located at the airport. They told us to come back the following day as it was on a Sunday and their branch for damaged cars was closed. We came back next day and they said they could only give us an electric car for the day and we should call Glasgow airport office to get a (petrol) replacement car. We phoned countless times to the customer service number in the Glasgow office and spoke to many employees; all of them said the same thing, along the lines of: "leave it in my hands we will find a replacement car for you and we will contact to give you further instructions to get it"... none of them did anything and nobody ever contacted back, and we spend the whole day of Monday calling.
In frustration we returned to the Inverness office on Tuesday, they kept saying that the problem and the responsibility was with the office in Glasgow and we should call them. We explained that we had been calling all day long with cero result.
Only when we explained that we had lo leave our accommodation in Inverness and move on to our next accommodation in the isle of Skye, and that there were not easy access to charging stations for electric vehicles in the place we were heading to they accepted to provide us with a petrol replacement car, at 16:00 hr.
The whole experience was frustrating, extremely unpleasant and we lost three days of our vacation doing nothing but fighting to get our car replaced.
I will certainly never use this rental company again!!”
“I had a reservation at Enterprise on Pensacola Blvd in Pensacola Florida. I received a call from Ryan to say all I had to do was come by to get my car. I was in the hospital taking care of sick relative and told him it might be a couple of days. I showed up in a couple of days and they had NO cars. I was told I had to make an appointment. I made an appointment and now they had plenty of cars. When I got there they showed me the car and said $50 fee for damage which gets refunded and $22 for taxes even though this was an insurance pay. My debit card would not work when inserted because it is faulty and you always end up having to swipe. They refused to swipe the card because they thought this 70 year old woman made a fraudulent card?????? When my insurance pays a good amount each day for a car. Tell me why I use a bad car to hold for damages if I could pay for good insurance. Are you kidding me. These people were so rude and humiliated me and I walked home with a car paid for by Progressive insurance. The manager was so horrible and ridiculous! In the Florida heat, Thais 70 year old woman walked home. Would you want your grandmother treated this way? I certainly hope not. Can I rate them below one star? Well Hertz Rental Swiped my card and will get paid for a high end rental due to Enterprise treating elderly with such disrespect.”
“My last rental experience at Enterprise Dublin was excellent. The staff on site did a great job (as always) and got me in and out quickly as well as the many other Customers they had that morning. Great job by Robbie Bailes, Amber Almund, Nisha Smith, Angel Moss and Logan Slaughter. I would highly recommend the Dublin branch to anyone renting a vehicle!”
