I had a reservation for several weeks, when I went to pick it up they didn't have a car and said they should have one in a couple hours. They called me and said they had a car ready for me so I went back. When I got there I was told they didn't know who called me and didn't have the car I was told was there. I was told I would get a car, but they had no idea when or what kind of car it would be. I then called the reservation number to see if I could get one from another location. I was told they had plenty of cars available and I could got there right away, so I made a reservation and went there. When I got there I was told they didn't have any cars available and wouldn't for several days. So I have no car for the trip I'm going on and don't really understand the point of making a reservation with this company as it doesn't guarantee a car.