“From start to finish the experience was relaxed yet professional i would have no problem repeating my business with them. I strongly recommend the staff they were great to deal with and i enjoyed the whole time, i would rate them very good, 5 stars đ”
“Enterprise will leave you high and dry. I reserved a vehicle 8 days in advance that was listed as a large suv that would accommodate 8 adults and 7 bags. I went there to pick it up on the scheduled day and they tried to put me in a vehicle that was not what I reserved and way to small for my family. They didnât even seem to care that they lied to me. I rent a car frequently from enterprise and had a bad experience the time before that and I forgave them but I am now done with them.”
“This company is very unprofessional! I brooked two weeks ahead of time , & showed up in time to pick up car but yet , when I get here there are not cars available. How is this ? When you make a reservation itâs supposed to be reserved! I will never be booking here in the future this completely has messed up my plans.”
“I received Fantastic customer support- Rented SUV for 9 days at Punta Gorda Airport Enterprise location. Counter employee quickly completed rental and I was on my way. SUV was clean and drove well. Employees very courteous upon return to Punta Gorda Airport and return was fast. Enterprise will be my next rental.”
“There service is the best in Lewiston Maine. The rental team is always there to help you get in a almost new reliable rental car with very good gas mileage with unlimited miles.Thank You !!! Enterprise in Lewiston Maine and its awesome team of employees.”
“I recently rented a vehicle from your Westmont locations. LaChanae Laflaura handled my situation with class and the upmost EXCELLENT customer service! Its rare these days to have such a kind and a professional woman representing your Company!!
Thank you LaChanae you deserve to be recognized!*****
Christi”
“I have a rental through my insurance yet Enterprise keeps charging my card with no explanation and no receipts and it has been difficult to get an honest answer or my money back”
“Everyone is very efficient and ready to go. The work was even done 3-4 days ahead of schedule and the rental was so nice I didn't want to give it back lol. Thank you for a great experience.”
“Quick and easy
I was charged for gas when I actually returned the gas at same but, I spoke to Joel and he refunded my money so I'm truly sorry for leaving a bad review you guys beside the charge were actually great.”
“I am stationed here in Germany and my experience was great. Renee and Leah were so helpful with my circumstances. The office staff was friendly and eager to please. I would definitely recommend their office located at Ramstein-Miesenbach.”
“My wife and I flew into fort Lauderdale, and actually had a reservation with a different car company when we went to their desk there was about 200 people in line and it was moving about as fast as a snail does on a cold day. And you know how damn well that goes, once we would get up to the desk they tell us they didn't have our car. Most of these companies know how to take a reservation they just don't know how to hold it.
Decided not to wait started checking the other companies no one had any cars we got to the Enterprise counter and the young man named Max was extremely, let me emphasize that EXTREMELY helpful, courteous and just a good old guy to deal with. Not only did he get us a car, but it was actually less than the other company we had made a reservation with.
If you're coming in at least the fort la.uderdale airport, don't waste your time with the other companies go with enterprise. Ask for max.
I'll be sure to use them next time
I would appreciate it if you get word to Max that we were very pleased with this service, maybe even get him a promotion. Of course, if you do that he probably won't be at the counter next time.. (make sure to tell him to send my check! đ
Oh, one more thing, we didn't have to take any damn shuttle bus to the cars they were right outside the door.”
“The original car that I received had some mechanical issues. It wouldnât recognize that o had the key and wouldnât start and would rev in traffic. They replaced it reluctantly and I was ok after that. I was not supposed to be charged for the vehicle as it was under warranty and they charged my card anyway. If you call there they donât have enough staff to answer the phone and you have to go there for assistance. Both the card I got were not cleaned and had fingerprints on the glass. I guess the Clorox wipe they put in the console was their version of âcleaningâ the car because it wasnât vacuumed either. For me it was an exhausting experience and I would not recommend them to anyone. Go somewhere else”
“professional courteous with good service on car rental at bank street location and good service with delivery and transportation to ford dealership !”
“I had a reservation for several weeks, when I went to pick it up they didn't have a car and said they should have one in a couple hours. They called me and said they had a car ready for me so I went back. When I got there I was told they didn't know who called me and didn't have the car I was told was there. I was told I would get a car, but they had no idea when or what kind of car it would be. I then called the reservation number to see if I could get one from another location. I was told they had plenty of cars available and I could got there right away, so I made a reservation and went there. When I got there I was told they didn't have any cars available and wouldn't for several days. So I have no car for the trip I'm going on and don't really understand the point of making a reservation with this company as it doesn't guarantee a car.”
“Customer service at the Tigard OR location was stellar while my car was in the shop. Having no idea how long I needed the car, for six straight days I called Enterprise to extend my rental. They were so kind, patient and understanding with my multiple calls. Thanks especially to Zach and Emily!”
“Bank road office offered me an excellent service, While I was struggling to have a proper transportation , this agency came to rescue.I am ever graceful..Thank you and keep it up!”
“Downgraded the vehicle we rented and insisted they didnât have any other vehicles to offer. Another person walks in and an agent offers them a complimentary upgrade two minutes laterđ¤ŹNo words for the disrespect or dishonest service.”
“I booked a rental car and when I went to pick it up they wouldnât rent in to me because I donât have a major credit card. I have credit/debit cards and have used them to rent from enterprise in the past but the port charlotte Florida location would not allow me to do this. Also there was a long wait at the pick up counter so my wife had to walk back to our hotel to check out. She had a credit card but wouldnât let me use it because she was not physically there. The walk was almost a mile so I was not having her walk back again. I wish they told you upfront that they took major credit cards only. Now I am stranded for 8 hours with nothing to do. Thanks enterprise!”
“I have been renting cars from enterprise for over 30 years the one and only company I will ever rent a car from I never had an Issues with renting or cars customer service is amazing always .#1”
