I reserved a vehicle on April 29th for pickup on May 2 at 4:30 pm. I received a phone call at 2:30 pm MAY 2 they had no cars to rent. NONE AT ALL!! HOW IS THIS POSSIBLE? The lady at the location I was supposed to pick it up at was ABSOLUTELY NO HELP AT ALL. Didn't even try to resolve the issue. I called another location near by and they connected me to someone else who told me she would reach out to the district manager to try and get me a vehicle. We'll, it's 5:45 pm and no response. Nice that I have no vehicle for my already planned and paid for trip. Awesome customer service. NEVER AGAIN!!