Someone at Enterprise entered my wifes birthday into my account. Simple fix right? Wrong. Cannot be changed online, and when customer service is contacted, they cant change it either. They have to "elevate it to the management team in charge of the account" by sending them an email and wait for them to respond. Oh and they act like i changed my birthdate whenever i rent a car when im not even able to do so!! Not to mention, why would i want to change my birtdate? Im a senior citizen!! Absolutely completely ridiculous!! Beyond frustrating.
1 month ago
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