I am writing to formally express my dissatisfaction with the service I have received during my current rental through your company, which was arranged via my insurance provider following a recent accident. Upon receiving the rental vehicle, I noticed a slow leak in the front driver’s side tire. I immediately attempted to contact your team to resolve the issue, but unfortunately, my repeated efforts to seek assistance have been extremely frustrating and entirely unproductive. I called the rental branch where I picked up the vehicle on multiple occasions, and each time I was left on hold for over ten minutes without anyone answering. After two such attempts, I gave up trying to reach them by phone. I then tried the customer service helpline, only to be routed to a call center outside of the country. The representatives I spoke with had difficulty communicating in English, were dismissive, and offered no helpful resolution to my problem. Additionally, I attempted to use your online chat feature, which abruptly ended after providing a phone number, without verifying whether my issue had been addressed. Throughout this process, I have encountered nothing but impersonal, ineffective support. I am now expected to either drive a vehicle with a known safety issue or resolve the tire problem myself—possibly by installing the spare tire—despite being told I will need the car for approximately four weeks. This level of service is unacceptable and does not align with the level of professionalism and care I expected from Enterprise. I am requesting that this matter be addressed immediately by someone at the local branch or from a management team who can provide a proper solution. At minimum, I would like the vehicle to be inspected and repaired or replaced with a safe, fully functional rental vehicle.