“Station Manager, Dan Ogden, in Albany, NY provided great customer service and was easy to work with. We needed a vehicle for what may have been a week, but ended up only needed the vehicle for a few days; Dan was accommodating! We'll definitely use them in the future if need be.”
“My husband and I went to Rapid City, South Dakota for a quick weekend getaway. We flew into a smaller airport there. We had rented a car before we got there online, and it was suppose to be waiting for us and it wasn't. Computer glitch- However, we got a ride to the Enterprise desk and they guys at the counter were so helpful and nice!! They got us an upgrade for our trouble, and waived the gas refill for us! BIG shout out to Ethon Sandman and the team there!!”
“they are real scammers, they gave me a car with a crack in the windshield, the consultant told me about this, I have all the sound recordings and photos, now they are not returning my deposit because they say that I broke it, keep in mind I will go to court, I have all the evidence , you will still pay me moral damages, swindlers, please do not contact this company, my biggest mistake, RUBBISH not a company”
“They will tell you one thing one phone when get to the rental office it's completely different they make new policy s on the fly with is not even on there policy online so how would you know just a bad place to go”
“Last month my insurance company made arrangements for a rental with the New Carrollton Branch of Enterprise Rent A Car. When they called me at the body shop I was told that 2 cars were available (a Mazda CX 50) and a Toyota Camry. I told them that I would take which one was easier for them if the insurance company was covering 100% of the cost. While driving the car I noticed that the Oil Pressure light would come on intermittently. After making several calls to the branch and 3 hours later I was told that the car was recently serviced and the light wasn't reset and it was safe to drive.
Fast forward one week and I returned the car to the body shop as requested and received a call from Enterprise the next day confirming receipt and stating that my deposit was going to be credited but there was a $36.12 charge. I informed them that the insurance company should have been paid as previously discussed when I first picked up the car.
Enterprise has fraudlently charged my card and is refusing to credit the account. I would not recommend this branch because they don't seem to be very honest or helpful.”
“Justin was great in assisting me in getting my rental car. He had me laughing the entire time. I appreciate that because it toom my mind off of being without a vehicle. Also Zac was very polite in giving me a ride when I had to turn the car back. Kendrick has a top notch team on the greenville N pleasantburg drive. 10 stars.”
“Called the Mt. Juliet office and was routed to a call center. I was advised the size of vehicle needed. I gave her my info and was emailed a confirmation. I was told to call the Mt. Juliet office to and give staff a notice to pick me up at my home. Imagine my surprise when I was told by Rahein that he had no vehicles available and wasn’t sure when he would have one available. Needless to say, I was angry and I blurted out one bad word. One!! Rahein wanted to make it about him. For some reason customer service does not know availability of vehicles specific locations. I would say their computers should be programmed to know availability in real time.
This was on Wednesday. I asked Rahein to call me on Thursday. Crickets! I rented from Hertz”
“Was put on a DO NOT RENT list over a misunderstanding that was there fault as I put in a ticket number for their security team who put me on this list four months ago to call me back and never do. They put in several requests for this team to call me back and no response. DO NOT EVER RENT FROM THEM AS THEY HAVE THE WORST CUSTOMER SERVICE. I even told they're customer service team im in the verge of writing a bad review and she said to do so as if she didn't care, so I did.”
“We rented a Dodge Durango in Indiana to drive to Florida and back. On our way down, we got a flat in Florida. We were able change the tire with assistance from a local Road Ranger (Thank God!), but the tire was a temorary spare. We still had 4 hours of driving to do to get to our destination. Enterprise Roadside Assistance sent us to Gainville Regional Airport stating they had an equivalent rental for us. Upon arriving, the Enterprise Representative stated he could clean up a mini van for us. My husband, who is driving, is 6 foot 5, and needed a larger vehicle to fit in. He asked if there was anything bigger, but the representative said a mini van was the best he could do. He asked if the vehicle had a full tank, to which we replied no.I stated that we drove over 57 miles on the spare, and the manual instructed no more than 50. He said," Well, I guess a couple more miles isn't gonna hurt then." They stated of we did not fill up the vehicle, they would have to charge us for the difference. The staff there were not sympathetic to our situation, abrasive in their communication, and confrontational with their attitude. I have always rented from Enterprise, but I think this will be the last time.”
“Absolutely awful, from the minute I picked up the vehicle, being told by a member of staff that I will have this vehicle until mine is fixed, then a month goes by and I receive a phone call saying the garage(MG) haven’t extended the hire, you owe £1200. Wit nothing being stated in my contract with enterprise! It does however state in the contract that The renter will be notified of higher charges prior to the hire being extended, which I was notified a month after it was extended. This money was then taken out of my bank without permission and notification and has left me in financial difficulty to cover my bills!
I have been spoken to horrendously by the branch manager at Sutton Coldfield after being told I’m in no position to give orders and that by trying to help me they’re doing me a favour and don’t have to(Not much help at all) also showing me other customers information on his computer when trying to justify the additional charges being taken without my permission. Overall appalling service and treatment.”
“I was not happy when I arrived because I was told the car I reserved was not available. He instead showed me a Maserati and then spent 20 minutes trying to talk me into taking it for double the price I had originally agreed to pay.
I told him I have used Enterprise for years and anytime they have had to upgrade me in the past they did not increase the price.
I finally talked him down in the price...
then he told me I didn't have the correct credit card to get the Maserati!!
What a complete WASTE of my time.
He told me he would go to the carwash down the street to see if they had the car available that I reserved. But he didn't seem that confident.
I almost left.
He came back with a (wet) car but didn't show me anything about the car except how to open the gas tank. (It took him a few minutes to figure that one out.)
I feel like I got scammed.
...well, I almost got scammed.
Let's say, his scam failed.
I don't feel good about Enterprise anymore.”
“I rented a minivan from the Chicago Airport Enterprise to transport four dogs to a rescue in VA. They gave me a van with one tire different than the others, which was a far inferior tire that was already worn and became flat en route. To make matters worse, there was no spare tire in the van.
Since I was in a rural area, there were no other rental cars available. Since there was no spare tire, it could not be changed and no one in the area had the tire I needed. Since I had dogs with me, taxis and Ubers wouldn’t pick me up.
Enterprise sent a tow truck for their van and planned to leave me and the four dogs stranded at a truck-stop. Several truck drivers, the man who arrived with the tow truck and the gas station manager were more concerned for me and the dogs than Enterprise. I spent over four hours at the truck-stop trying to get Enterprise Roadside Assistance to help. Absolutely nothing was done to help me.”
“They charged me for an extra day car rental including insurance and all fees when I arrived with car in time but they were understaffed and I waited for 40minutes for my turn. They just took the money without advising me. They apologized by e mail when I wrote to them as they knew it was not my fault. They blamed the computer system for this. Till today they did not send me the refund and neither replied to my reminder e mails. Daylight robbery!!”
“My insurance company arranged for us to have a car hired from this company whilst our car was being repaired. Before picking the car up we had to phone them and they kept us on the phone for over 2 hours going through all the aspects of the accident that we had already gone through with the insurance company, Finally they 'allowed' us to have the car. On the day we picked the car up they encouraged us to take out insurance on the hire car at £7 per day - which we agreed to do. They took £1 which was supposed to be refundable to verify our card and then said that they would take 10 days insurance cost from the card but would refund any unused days. In the event we had the car for 8 days and 3 hours. We were told the extra two days plus the £1 would be refunded. When that had not happened after two weeks we queried it with them. They said we would have to pay a whole day for the extra 3 hours and claimed we had had the car 10 days. The employee seemed completely unable to do enough maths to work out we had had it only 9 days. Had to give up in the end. If they scam £15 out of every hire - they are doing quite well. Left us feeling annoyed.”
“I had Uganda Harris in the Bradenton, Florida Enterprise. She helped me after a stressful morning finding out my vehicle would be totaled, she was absolutely amazing, professional, quick, and down to earth. If you’re in the area needing a rental she is your lady!! She will have me as a return customer when I am in need of a rental again.”
“Enterprise rents you vehicles that are absolutely filthy ..never again..inside and out...how can you rent a car that is absolutely filthy inside and out ...Damage on these cars are ridiculous as well. ......buy a vacumn enterprise ..I don't know why these body shops give this company any business. Going to discuss with our insurance company as they need to stop using this ridiculous rental company”
“The staff at the I-10 East location made my reservations easy! Brian, Val, Jamarquiz, Tee, Deen, and especially Q! These guys really ROCK!.. The customer service that they render was above what I had expected! Thank u for being such an awesome team and looking out for me!.. Your favorite customer lol!”
“Spent many hours calling the company and no one answers. When finally someone did, they were not understanding of our situation. We were supposed to pick up our car from Entreprise at Algeciras port at 4:00 PM on September 31st and the car was fully paid for including full car insurance for 5 days. The ferry arrived at 6:15 PM and we called the Entreprise to verify when they closes which they proceeded to say they closed at 7:00 PM. To our surprise when we arrived to the office it was closed and it says on the door that it closes at 6:00 PM. We tried to contact DoYouSpain, by phone and by email to find out when we can get the next avaible time to pick up our car, and no one was answering. The next morning early they replied saying because we didn't pick up the car at the right time that we lost the booking for the car and the money we paid for the whole 5 days we reserved is lost too.... they don't want to give us the car nor the money back. My conversation was with Martina - Hana and Claire Davis.
After multiple tries, we talked with Entreprise customer service and they said because we went through a third party agency, we should deal with them directly .... DoYouSpain said to deal with Entreprise directly... playing ping pong back and forth.
We just want either the money we paid for or the car.
We don't recommend both companies for anyone. We took full car insurance to have a peace of mind but we missed thinking of the nuisance dealing with a companies such as DoYouSpain and Entreprise.
Although I want to thank a person who did stand out from the crowd of none professional and tried to help communicating with both enterprise Algeciras and DoYouSpain, her name is Monica Sanchez and she works for Entreprise. She did her best and really tried to help our situation, we thank her and which that Entreprise hire more people like her.
Today is September 2nd, still hoping g maybe we will get the car.... tried calling Entreprise, no answer.”
