“We initially ran into an issue upon picking up a reservation. Enterprise made everything right to make out experience great. THANK YOU Jerrius and Tyler.”
“Appreciate the assistance shown to us on 03/20/25@ the Cleveland Branch,Santa Rosa,CA outlet.Awesome service with a Perfect car that suited our needs,Loved it.Thank you so much Big Mike for your kind service!Just Perfect!!!We would definitely be back…#hasslefree”
“Car had mechanical issues. It was obviously damaged previously and not appropriately repaired. Headlight were so out of adjustment it was barely driveable at night as it was difficult to see the road fully. Received approval to exchange car, but after going yo several locations, after explaining the need to exchange, all the cars available suddenly needed to be serviced and were unavailable. Was suggested I take it to Midas and enterprise would pay to repair. I was on vacation and didn't have time or the desire to fix their car on my time. Absolutely horrible experience.”
“I had a reservation at the Fresno Airport location and even did the on-line check in at the connecting airport the day of the rental. When I got to the airport it said all I had to do was go to the parking lot and an attendant would give me the keys. It was 10:30pm and my rental was for 10pm (as the flight was a little delayed). The lot attendant was there, but zero cars. They had over booked and said they realized I had a reservation, but that the system was not stopping reservations so they ran out of cars. I asked about other rentals and he was not helpful. Based on the reaction of the manager and the attendant this is not an unusual occurrence and is something they need to fix. I will not rent there again.”
“This is an awesome place to rent a car very friendly makes you feel welcome and makes sure they get you in a car that meets your needs
I would like to give Jessica and Jaylan a very big shout out these are 2awesome people
Thank you both so much”
“Speed in reservation and pick up of rental; courteous service from all agents at the 131 Northern Blvd, Great Neck, NY location. Hunter Fried and Anthony Duque provide exceptional service and are well versed on customer available options and company policy. Always a great experience at this location!”
“Well my car had a warranty issue. It allows for a rental car. My problem is Enterprise does not have another way to get deposit paid for renting. I had to put car in shop, got a rental but my debit card got hacked and I only had my husband's debit card to use but still I was unable to get a rental. There needs to be a secondary source for that deposit. Cash or checks.”
“I'm disabled and don't drive. My husband had to take our car in to be repaired. They would not rent a car to him in his name because the credit card is in my name. This is the first time this has happened in the 12 years we have rented from them. Never again and I urge all disabled persons to also boycott this company!”
“Dana, I believe that is her name, she's at the Enterprise in Yonkers. She is amazing and an asset to the company. Even though the office was extremely busy every time I was there, she never lost her cool or professionalism; even when one customer was irate. She was exceptional and made everyone feel like their business meant a lot to her. She was polite, knowledgeable, friendly, professional and truly awesome.”
“I rented a car from Burlingame, CA for the month of March. Several days after I got the car, something started hanging down under the car. When I called the Burlingham office I was told that they didn't have any other car for me. They gave me the number for the San Mateo office and I was told the same thing.
What kind of company is this? Can't they get a car from another branch? If and when my car completely breaks down how can I expect any help from them? NEVER AGAIN”
“It started out rocky, there was a misunderstanding, which we all make, but Nick, Bryan, and Matt assured me that they will accommodate me with a vehicle that will safely transport 8 people. I tell you, those young men were friendly, efficient, patient, and hardworking. In less than 30 minutes, they came through with a nice Jeep Wagoneer, and same price contract. I highly recommend 2965 S Sam Houston pkwy. In the mist of the storm, they did not push me aside or come up with excuses. Hats off to our Black Strong Men!!”
“I dealt with Brittany Contino at the 3415 us 19 office in holiday Florida and she was very knowledgeable and took her time helping me getting the best rental possible. She’s a very valuable asset to your team and I will continue to rent from your company in the future. I will recommend this branch to my family and friends as well. This lady deserves your praise and appreciation for how hard she works for your company. She deserves more than 5 stars for her help today.”
“I rented a truck to transport storage items. The initial service was quick and friendly. The prices were flexible initially. I found the service to be convenient. Even though my pick-up location wasn't the same as the drop-off laction I was still accommodated. The service I encountered from John at the Pensacola location was warm and friendly. He was knoknowledgeable aboute fees I may attack for the different locations. He did inform me of how the close-out of the rental process works.”
“Today I arrived to pickup a rental car at Enterprise on Broadway in Little Rock, AR that I reserved back in February and spoke with Matthew, Manager at this location that told me that he was heading to the airport to drop off a vehicle and pickup mine I waited for 1hr to receive a call from Matthew to tell me that there wasn't any vehicles available At the airport. He also told me that he and Matt, General Manager at the airport rode around looking for a vehicle but they didn't have one available. I asked did you try reaching out to other locations and he told me that I would get better results then he would ( He chose not to assist me). I looked online and reserved a vehicle at Alamo at the airport
when I arrived to the counter the sign pointed me to National Counter . A gentlemen at the counter name Matt, General Manager for Enterprise at the airport assisted me. I told him about my experience at the Broadway location. Matt apologized and honored the reservation at the airport. Hint: There were vehicles available at Enterprise at the airport. Shoutout to Matt at the airport for great customer service.”
“We rented a vehicle that got a flat tire within the first 24 hours. Because it was parked in a public garage with low clearance, they couldn't send a tow-truck. We were told it would take up to 3 days for them to retrieve the vehicle, and we needed to go back to the airport (45 minute drive, $50 Uber) to get a replacement. When we got there, they wouldn't give us a car because they hadn't received the other one back! Then they charged us for the full amount of our week rental anyway, despite that I had to go rent another vehicle from Hertz and pay for that. I am still in the process of disputing the charge, having to make multiple phone calls based on no follow-up from them. I missed an important client dinner based on their failure to provide me a vehicle that worked, and am wasting so much time on this! Everyone at Enterprise just keeps telling me they are "so sorry for my inconvenience", as they do nothing to help. Everything is outsourced, nobody is responsible for anything. It's one thing for a car to break down in some way - maybe not their fault. It's another to provide absolutely no assistance or resolution. Their business practices and ethics are deplorable. Don't rent from them!”
