“Your local branch Apache Junction Mesa Az don't even bother to answer the phone. Puts you on hold and then hangs up on you. Poor or no customer service. What a waste.”
“I spoke with a lady by the name of DJ (sp) at the location in New Braunfels. She was very rude. She called me sir and hung up on me twice. When I tried to talk to her about a car she would cut me off and threaten to call the police. I don't appreciate being disrespected and I certainly do not appreciate being hung up on. My question was about making a payment and instead of answering my question she raised her voice, threatened to call the police and hung up on me. I will not refer this company to anybody. This is not how you treat customers. I understand if she's having a bad day, but you do not take your frustration out on customers just because they asked a question. If I could give zero stars I would!”
“Absolutely horrible experience. I've rented from this location multiple times with no issues but the staff is the reason I will never be back. I got into an accident recently and got a rental from them through insurance.
After a while I started paying out of pocket until I get my new car. My card was locked when they swiped it for payment which caused it to decline and their policy is they can only try once every 24 hours. So instead of them being patient with me and helping me come to a solution they caught attitudes and said id have to return the car right away. Mind you I've been paying this whole time with no problem. When I explained and even offered to call my bank in front of them they were not trying to hear me out instead the manager Shawn laughed at me.
They're so unprofessional and they don't care about their customers honestly never felt so disrespected.”
“The Martinsburg WV office has always done well by me. I've never had a problem, never had a bad experience. I know about the refundable deposit fee, and all the other particulars. Every staff member has always shown me the greatest courtesy, and has always been able to help me. Any time I need a rental car, they are the only place i will deal with.”
“On 1/28 I left a family heirloom ring inside an Enterprise rented vehicle (Massillon location). It's been in our family for over 50 years. Upon noticing this I visited the store, emailed customer service and also called them.
The Enterprise customer Service representative, says Enterprise is not responsible for lost items.
I replied, it's not lost but stolen from the vehicle by one of your employees.
Ensure to never leave anything in an Enterprise vehicle, as obviously theft is acceptable!!!!!”
“We rented an SUV from Phoenix South Mountain and headed to Cav Creek. On the way there, we heard a 'rubbing' sound when we went over the most minimal bumps. Called Griffin at South Mountain and he said no problem, Enterprise would change out the car, but we were more than an hour from his store. He we contact the Cave Creek store to see if they could help. Spoke to Evan at Cave Creek and he said he could. Long story short, Griffin and Evan had worked together at PHX and they got us into an equivalent replacement, that was actually returned to Evan the next day...and Evan continued to help us thru a couple small hiccups during our remaining 3 week rental. Great service !! Left everyone smiling !! Thx to both of your store Mgrs !!”
“Went to rent a car in mesa airport with a reservation and they messed up the reservations so while customer after customer comes thru we are waiting now for 45 minutes and they only have one type of car. Will not be renting vehicles thru this company anymore.”
“Went to two different locations and all of their car are filthy inside and out. I asked the manager why they dont wash their vehicles and he said the water was still frozen from the snow storm last week. Vehicle motor making a noise. Also I was told they give their worst vehicles to insurance claim customers and keep the nicer ones for out of pocket customers.”
“This was the first time using the rental service to pick up a useless car in a spot and will be the last. Your set up is flawed and they are trying to take 400 pounds for a rental of 150 for a damaged car. Never again, I am cancelling my subscription. I have never been so stressed with the whole experience.”
“Enterprise was fast in getting me a rental after i gotten into a accident. They worked great with my Insurance and the Collision place. Would go there again whenever needed!”
“You are the greediest people I've ever used in my 69 years. As if you don't make enough off your rentals, you take a TINY little scratch and turn it into a complete front end job when I have witnesses to prove that the damage they saw was easily rectified with the $250 that was paid for it. The damage was so minor, that your representative didn't even notice it until I pointed it out to him. Here I am, an HONEST customer who uses your service all the time, (which is now WAS a customer) and you take advantage of by cranking up the price of a VERY MINIMAL scratch 4X what any normal body shop would have charged (and I've got the witnesses to prove it).”
“This company creates hell !! I do not and will not ever use this company again. We got a flat tire on the interstate and enterprise said they would send a tow truck to us to pick up and the car. I asked what about us getting another car too ??
They said we would have to get our own ride for the next 2 hours of our trip. Two women and 2 teenage girls on the side of a major highway in Florence SC. Worst experience ever!!! Never use enterprise !!”
“Their card reader wouldn't accept my credit card, and when I called the corporate office, this guy tells me they're having problems. He then wanted me to get up at 5:30 in the morning, go 7 miles out of my way to rent a car at an airport, and try to get to work by 7:00 through downtown Orlando. Enterprise used to say, "We'll pick you up." Now it's, "We'll take you for a ride!"”
“If I was able to give them a rating of zero it would not do any good. Cuz nothing is ever resolved for the poor customer service etiquette you get from this company.
I was in a terrible accident due to my car being a total loss my insurance company was not going to approve anymore days of paying for my rental car so the night before I was to return the rented vehicle I had made a reservation to pay out of my own pocket for the vehicle I had made the reservation for but due to the female employee & her own personal assumptions that she had decided to go off of not once did she stop & realize that I had just went to my car to retrieve all of my laun dry I had just done the day of my accident & had not made it home to my house to unload the laundry.plus I had all of my house cleaning supplies for my housecleaning business that I kept in my vehicle cuz my car was the vehicle drove to work at my clients residential homes.. which included cleaners, vacuum, steam mop, broom, rags,dusting tools, extra bottles of cleaning supplies etc ..etc .
She assumed that I was living in the vehicle I had rented. Now I was returning an SUV for a smaller car if I were living in the SUV would it make any sense to trade the SUV for a smaller car?
If I were living in the vehicle wouldn't it make more sense to keep the SUV to have more room & be able to lay down & be comfortable rather be in a smaller car & not have that extra room to be comfortable.
Makes absolutely no sense!
But she did go on her own assumption & the refused to rent me the vehicle I had a reservation for then told me to give her an address to where I could be dropped off with my clean laundry & all my cleaning stuff for my job knowing I had to be at work in a half hour from the time she said she was closing out my account with enterprise & then after I put the gas in it to bring it back to return it she still took all of my deposit for the rental except $5.50 is what she refunded me from my deposit. I will not ever use this company EVER again IN MY LIFE
THEY ARE HORRIBLE PEOPLE & HAVE THE VERY WORST CUSTOMER SERVICE ETIQUETTE I HAVE EVER EXPERIENCED IN MY LIFETIME!”
“No wonder your rating is so low. Husband has terminal cancer and is no longer able to travel to our nephew's wedding. All we asked is to change the reservation to my name. We were told that is not possible and then had the coldhearted audacity to try and upsell us to a more expensive car. F you and I promise you I will never use you again and I will tell as many people as possible about how bad this was. By the way, we decided to take care of this while sitting in the ER. He is waiting to be admitted for the 3rd time in a month. I never write reviews if that also paints a picture.”
“Insurance rented us a car while our my wife’s car was be repaired in a body shop. The car that she was provided stunk of cigarette smoke and she is allergic to cigarette smoke. It was so bad that my daughter could not even ride in the car. I paid for and installed a new cabin air filter which helped some but my daughter could still not ride in the vehicle. When we turned the car back in, we provided a copy of the receipt for the filter and were told that they would reimburse us for it through the card that we provided for the deposit on the car. We got our deposit back but did not receive reimbursement for the filter.”
“Unfortunately due to a car accident I needed a rental car. State farm must have a contract with Enterprise. They did bring the car to the place I was having my car repair on Friday 1/24/25. On Saturday the 25th the Audi had a major malfunction light on the dashboard. I called right away and told the company. I live in Wheaton and they wanted me to drive to Midway to exchange the car. I said no that's 50 mins each way. So I agreed to take the car to the Naperville location on Sunday the 26th to exchange it. On Sunday the light was going on and off while I would drive. Even this location was 25 mins each way. I didn't want to drive a car and cause damage. They were very busy and had two young men working who seemed overwhelmed. I explained the situation and the light. When the man turned on the car the light was not on display. Had he drove the car for just 2 mins it would have come on. He asked me to show him a picture of it. I pulled it up on my phone. He said he didn't understand what that meant. I told him this is what the internet said. Major malfunction don't drive the car. Why does enterprise have men working at this location if they don't understand cars and don't care to help their customers. He said well the car seems fine to me. I said ok I'm going to leave with this car. I'm going to drive this car with this warning light on. If the engine or transmission blows up, Jack Bronec, I brought it in here. I told you about it. You choose to do nothing about it. You didn't switch out this car. He said you got this car at Villa Park. What does that have to do with anything? To me that is pure laziness and no customer service what-so-ever! When I got home after again driving the car with the light on the entire way home. I called and told the customer service again and told them what had happen at the Naperville location. They wanted me to go exchange the car. I said I called yesterday. I did what you asked me to do. If your company sent me away without switching out the car. That is now your problem. The car is in my garage. I will be driving it. You have been informed of the problems. If you want to exchange this car you know where I live. I just was reading over your reviews. Almost all are 1star saying if they could give you zero they would. So why bother to write a read at all. I will be contacting State Farm tomorrow to let them know that if you rental insurance if with enterprise maybe I don't want rental insurance on my car insurance anymore.”
