I was accused of smoking in the rental car. The car smelled when I got it, but I find that common with their cars. I have rented from them before and never had a problem. I drove the car to my house, kept it overnight, and drove it back the next afternoon. It just so happened that I didn't even need the car. I was the only one in the car and I have never smoked a day in my life. I turned in the keys and they told me I could leave. I was shocked when they charged me for cleaning the car for ashes and smoking odor. This added about $150 to my bill. I talked to several people, but they didn't believe me. I will never use this company again!