Enterprise germany, very poor assistance Enterprise Germany None of their phone number will offer English language option.... you have to find someone to help you. Roadside assistance is a joke... if you are ever able to reach them (even with a German speaking help) they will get it all wrong, i have waited 6.5 hours to get a replacement vehicle when there were 4 enterprise branches in a 1-hour radius... one of them 15 km away. You would think that roadside assistance would arrange a replacement vehicle... but no! I had to harass the renting branch to get anything done. For the whole day i was not able to reach roadside assistance, i was getting we are sorry all our line are busy call back later. I was lucky to be close to the customer i was visiting who helped me with translation and took me out of the cold.... i was stranded on the side of the road in the cold. As a we are sorry for the inconveniences i got to drive one of Enterprise Fiat transport van back to Freiburg roughly 500 KM when there were at least 8 cars in the parking lot of the branch that helped me. They do not care about their customer; this was my second bad experience with them, and it is now over. Never again i will do business with them, i will strongly advise my colleagues to not use them anymore.