Absolutely shocking experience with enterprise and not for the first time. Contacted the reservations line this morning to try and book a car for the same day if possible. Initially tried Llanelli and was told there was availability and a booking confirmation was sent. Within minutes I had a phonecall to say there was no availability so it was cancelled. I then rang the reservation number again and tried for Carmarthen, again I was told there was availablity and when I question if this was correct I was told yes but I could ring them to double check for peace of mind given my previous experience. Again had an email confirmation of booking. I then spent the next hour and half trying to get through to the Carmarthen branch with no answer. Eventually I had to ask my husband to leave work and drive round to check my reservation. He was told that it had been cancelled and there were no cars available. I had not been contacted and told this absolutely shocking customer service. When I complained to enterprise I was told I would have a phonecall within a few hours to discuss my complaint. Needless to say this never happend. This is not the first time this has happened. The company is terrible with no regard for their customers and zero customer service.