Anonymous
Should be a zero. I waited for a rental because my car was totaled and I had no choice. The truck that Katelyn brought out for me had damage. We discussed it and she wrote on the tablet. It started raining and I was stressed. She handed me the tablet and I looked at what it scrolled through. I asked about the walk through and she said that it would be attached to the contract. I signed it and found out a month later that Enterprise was charging my insurance for all of that damage. When I went back through the contract, she had written on one small line that there was no damage. This company took advantage of a vulnerable person already going through a trauma. They never responded to my request for pictures demonstrating that there was no damage when I rented the vehicle. Beware of signing on their tablet.
2 months ago
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Enterprise Rent-A-Car has a 2.7 average rating from 260 reviews

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