I went to enterprise rent a car in brossard 8200 taschereau blvd. J4X-2S6 montreal, Qc. customer service was very confusing and I was very disappointed! Promised a certain car, did not receive it after being let down they went to pick up the car of my choice at another place only after I spoke to the manager. But then they said no pets allowed and cat hairs was visible in the car had to refuse the car because of allergies. Before noticing the animal hair the car was actually cleaned and given to me really wet, I had to ask them for a cloth to dry the entire car leather seats front and back. Upon my departure, I confirmed with them when I was suppose to return back the car day and time. Only rented the car for 2 days and they charged me an extra day in total 3 days that was very dishonest! CAR WAS RETURNED BACK ON TIME! And they have camera's to see this around the building. Following all of this mess noted on my email bill today extra charges, they went ahead and helped themselves to my credit card withdrawing the money. Finally, the morning that I went to pick up the car started on my road trip with kids while I was going over Champlain bridge only then did I realized that I was driving on a near empty gas ⛽ tank 2 strokes before empty. When I called to complain, I was told that they know the cars are rented this way. In the pass from the same rental place with the old staff, I was always told "we give you a full tank and you have to replace the gas upon return with a full tank". My trip was so delayed because of all the hiccups from the enterprise. I was suppose to leave at 07:30 AM, I left Montreal at 11:45 AM. I return the car with almost a full gas tank. No refund on that! The lady I spoke to from enterprise told me that I can return the car back with the same amount of gas that they had in it near empty.....really! I can't take the chance driving back from our trip with a near empty gas tank and I have kids in the car. Not thoughtful!!! I have to wonder if this young lady would have done that for herself. What was meant to be an enjoyable family vacation started out terrible and very stressful! Disappointed customer