So wish I could give a zero star rating! On 3/31 I made a reservation for 4/19 11am for a minivan at the Festus, MO. location. On 4/15 I received a call from Haley to confirm and tell me there would be a deposit made to my card at time of pickup. On 4/19 10am Haley called to say they didn't have a minivan for me and asked if I would consider an alternate vehicle. I said sure I preferred a minivan or a vehicle comparable in size/storage/seating. She explained she would have to call other locations & get back to me. I had to call her back for updates multiple times. I asked how can you call someone 1hr before they're supposed to pickup a vehicle reserved 3 weeks prior just to say we don't have your vehicle? Haley kept saying over and over "I understand" and "I'm not going to keep having this conversation with you." Haley said she called all locations in the entire St Louis area and couldn't locate a vehicle. Haley was rude, displayed very poor customer service skills and no concern whatsoever for the stress she placed on my travel plans. It sounded as if she was reading from a script to explain how they dropped the ball. Turns out Haley is the Branch Manager at the Festus. MO. location! I also contacted Enterprise Corporate Customer service twice and was told the situation would be escalated and I would receive a call back from a district manager. Those calls never came. I found a minivan through Avis in Arnold, MO. finally @ 3pm for $150 over my quote from Enterprise. Haley did call me back approximately 3:40 to say she found a van in Arnold. I told her I rented through Avis. She said "well I just wanted to let you know I found one". I will also let my employer(who is a corporate accountant for Enterprise) know how badly this experience was and how Enterprise completely dropped the ball! Ref. Confirmation Number 1561186826