My wife went to make a change to the reservation and one of the 2 people she spoke to just canceled the reservation because she asked to speak to a manager due to them not understanding or pobably not given a damn about about changing the reservation. We have traveled and used Enterprise for years and the one time a change had to be made due to a family emergency they just canceled the already reserved reservation. This is absolutely horrible customer service. I will be switching to another rental company due to this irresponsible, egregious, and incompetent customer service.