I rented a car for a week from the Olathe KS enterprise. When I received the car, it was washed and water still beaded on it. Did the walk around, notated previous damage, etc. When I returned it, they notated hail damage. The car was garaged at the time that it hailed in Olathe. I have a sworn statement from my neighbors that the car was garaged at the time of the hail. Because I didn't take our Enterprise's "insurance", they are letting me pay for someone previous issue. They were to contact me by 5/22/24 per a letter they sent me - nothing until 5/31/24 was communicated. The manager, Jacob, called me - he did not return 3 attempts to call on that day and I had to the initiate the discussion on the morning of 6/3/24. The attempts to get this resolved have been terrible with poor service all the way around. As a long time, 10 year+ customer of Enterprise, I am extremely disappointed at the customer service, lack of response by management and the dismal resolution process.