I needed a van rental in the UK without credit card. All over enterprises website they state ‘debit and credit cards accepted’ so I hired with them, paid, then when it came time to pick up the vehicle we were not allowed as we had no credit card. Staff were unhelpful. When it came to getting a a refund they said it would take 14 DAYS!!! To process. They took the money straight away but when they couldn’t provide the advertised service they take 2 weeks to refund. After 14 days was up and still no refund, they say it has been refunded on their system and they need to contact their team in USA to sort out the matter. They could do better