DO NOT RENT FROM THE LIT LOCATION! When I booked my car online I requested a hand-held navigation system. When I arrived to pick up my vehicle I was told that they didn't have any in stock; however, the agent at the desk at the LIT location failed to remove it from my reservation. When I arrived at my drop-off destination I shared with the agent the discrepancy, and he indicated that he could not correct the problem. Since then I have tried MULTIPLE times to get this fixed - even going through my credit card - and nothing. One of the times I was transferred and disconnected multiple times, and had to keep getting back into the queue. The last person I spoke to said that they would correct it and I'd receive a refund. NOTHING! Fortunately, I have screen shots, and will be going to corporate. SAVE YOURSELF THE HEADACHE AND SELECT A DIFFERENT COMPANY. These folks do not deserve your business.