After making a reservation 48hours in advance, booking a hotel out of town and several reservations for our itinerary. I received a call at 9 the morning of pick-up stating they would be completely sold out of cars by 10am. My reservation was scheduled for noon. I was told by the Enterprise employee Kiarra that I can call around 1pm to see if they had any vehicles returned but there was no guarantee that I would receive a rental, I was 4th on their waiting list. She proceeded to tell me she had to release 5 vehicles from her lot to accommodate other locations inventory. I asked why would she give her inventory away when she has pending reservations who are waiting for a vehicle. She proceeded to say that if I must know they were picked up from repair shop and distributed to other locations which still made no sense. I called several times throughout the day. All the way until 3pm and no luck with a vehicle. I chose to go another route with another rental company. Poor customer service and communication with their customers. I would never use their services or go back they cost me time and money. I was 4 hours late in departing for my vacation due to their negligence.