One of the worst experiences I have had. I dropped my car off at the collision center to be fixed. Enterprise was very late to bring me the car ( the reservation had been placed 2 weeks prior), representative came inside and had the iPad and told me that I had a 100.00 down payment ( I told him that my rental was covered under my insurance and that I did not have a down payment. He said well then do you have $50 I said again my rental is covered by my insurance he said well we will re-examine that when you get paid, then he said just initial on the iPad all these places he said I check the car over before I came there’s no scratches or dents. Didn’t even give me a chance to check the car myself. He said you have enough gas in the car and gave me the keys and left with whoever followed him. I got in the car drove out of the driveway from the collision center low fuel light came on. I had no money on me. I ran out of gas. My husband who is a disabled veteran had to come and bring me gas. This is the worst experience I have had with Enterprise!
9 months ago
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