Went to pick up an suv in south Boston Va. on 10/25/24. Went in and the girl at the desk was dealing with 2 women. I stood there for 15 minutes without even a hello or I will be with you shortly. Finally she asks if I’m there to pickup a car. I say either that or cancel and she says ok I’ll cancel your reservation. The 2 women she was helping could not even come up with the name they were renting under and called a man to see what alias he rented under and they tried 3 different names. I have rented from here quite a few times but I will never step foot in they’re door again and I will tell everyone I know to not use these people.