Avoid with all cost, vehicle rental scammers
Rented a van over the summer for a few days in July 2024, returned and inspected by a enterprise employee and fully refunded my security deposit. Over 2 months later received a bill for "impact damage" plus expenses and loses for a total of £785 They could not provide me with any photographic evidence of any "damage" or an explanation on why it's taken over 2 months to bring this to my attention. I'm now Constantly being harassed with emails and letters in the post, threats with debt collectors, absolutely disgusting behaviour, unprofessionalism. I've been forced to make a complaint to the BVRLA who monitor dodgy vehicle rental companies like Enterprise who scam people. As a customer for years with this company I will never use them again, they are a disgrace.
Date of experience: 18 October 2024
8 months ago
Enterprise Rent-A-Car has a
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