my car originally went in for repairs on 10/3/24. After booking 2 weeks in advance and confirming a day before drop off, Enterprise forgot to pick me up from the body shop which delayed my work day. The 2nd repair drop off went even worse. I tried to confirm multiple times with Enterprise but they never answer the phone and again didn't show. Once they came 1 hour later, Ben exp he’s the manager and sorry for the same issue happening twice. He said don’t worry about replacing the gas for my inconvenience. once I started driving I realized the gas was empty, car was dirty, and Ben never gave me the key fob. I drove to another Enterprise but they had no cars available. I waited for Ben. Before I could express my true frustrations, Ben starts yelling in the parking lot “okay, I F***ed up.” Along with other unprofessional /unpleasant phrases. This ordeal lasted a total of 2 hours. Now I still have a dirty rental car and a disgust for Enterprise. So unprofessional on so many levels. I can’t wait to call corporate.