I had a car accident on 10/31/24. I received my rental car on 11/1/24 a 2024 Nissan Altima and the tire light came on saying low air. I noticed to the tire cap was missing, therefore I put air in the tire and purchased a tire cap from Walmart hoping this would fix the problem. On the morning of 11/2/24 I was driving to work and the tire light came on saying low air. I called Aiken enterprise to inform them, I was told by the rep they did not have any cars available and that I could take the car a local service shop. I informed the rep that I was on my job and didn’t have time and she eventually offered another car. I went to switch the cars and was given a Toyota Corolla because they told me it was the only car available at the time I explain to the rep that I needed something bigger but as I’m doing my paper work A WHITE GUY comes and a black girl ask him what type of car he needs??? After driving the car I noticed a mold smell and purchased air fresher hoping things would get better. On Monday 11/4/24 I contacted Aiken rental car and spoke with the same female regarding my desire to exchange. I was initially told they didn’t have nothing available due to the hurricane causing a shortage, I was also told I could call around to other locations in my area at see if any cars were available but would be charged a restocking fee. Rep also said i was already on a call back list for another when it becomes available. On 11/5/24 I called Augusta aviation location to see if they had a car I could switch into . I was told that an email would be sent to Aiken to call around to all enterprise locations in the area and have the car replaced. I was also told someone in Aiken would reach out to me within 24 hours. 11/6/24 I didn’t receive any call from anyone regarding my issue. Therefore I called Customer service hoping for some assistance . I was told by the rep that a message would be sent to Aiken location and someone would call me back Friday. 11/ 7/24 still no calls from Aiken or anyone at Enterprise. I again called enterprise customer service and explained my situation. I was told a message would be sent to all enterprise location in my area and someone would be calling me on Friday for to switch the car . 11/8/24 , still in the same situation. I called Aiken at this time and requested a Manager to resolve my situation. I was put on hold for several minutes then the rep told me a manger would be calling me back later this afternoon to switch the car. No one has yet to call me or do anything to assist with my issue, I understand there’s a car shortage related to the recent disaster but also understand that Customer service reps and managers should do their best to resolve any complaints. I have never been so disappointed. Someone need to really look into this location and have there employees properly trained!! Customer satisfaction is not a priority for this location!!!