Yes I've been dealing with enterprise since 2003 never had 1 single problem until 2024. Had reservations on Westheimer Rd. through insurance claim in which they confirmed by calling me. Once I got there after walking n Houston heat I was then told I would have to pay out of pocket even with my insurance reservation #. As I'm outside trying to get things situated with my insurance company another employee comes out side to chest tie me as if I were her child and soon as I jump defensive and tell her look I can go to another enterprise. I guess she call main office 2 have me put on do not rent list. No one ever called me to ask my side after being a loyalty member for 20 plus years. This says a lot about enterprise and how they treat there customers. What ever happened to pleasing the customer. Not saying that a person has a right to be rude but when you call someone to confirm with them stating 1 thing and get there to something totally different could cause a lil more understanding on Enterprise Employees. But I should have known she would do something like this being the drama queen she was being. Just be careful where u spend your money. Have a membership with Hertz now so who loosing out. Enterprise thats who... If y'all treat loyalty members this way then maybe I was loyal to the wrong company.. Thanks life goes.