Used to be a professional company. Still are, at the counter level, but as a company I’d NEVER rent again through them if given a choice! Had a horrid experience when I went to pick up my booking (6DPWDJ)at the SNA airport counter when they told me that they can’t release the car as I hadn’t returned the previous one I had rented & returned a week ago! This was quite stressful as I feared I’d be charged for the entire week for no fault of mine! Took a while for them to find out it was an error, but it didn’t end with that! Must note the staff at the Temecula branch were super professional & friendly! Meanwhile, I kept receiving warning emails from collections saying I haven’t paid, although they did have my payment info! Called them & expressed my displeasure at both experiences, & was about to pay when the agent told me not to pay & that she will elevate it to Sean of collections who would be calling me soon. Waited a week, but still continued to receive warning emails from collections! No call from Sean!! Called today & the agent although wasn’t rude, was quite condescending, kept lecturing me on the way I talked & lacked any kind of empathy! Overall, I was convinced I was dealing with a thoroughly unprofessional company, settled the bill but at the same time decided never to deal with Enterprise ever again! If you have any professionalism left in you Enterprise, call me!!