made a reservation to pick up a 7 passenager van on Dec. 24 for my family outing on the 25th Dec. On my way to pick up the van at Enterprise location at Industrial Road, Richmond Hill around 2:30 pm before the shop closing at 3 pm. The service guy at this location picked up my call and told me that they really don't have a 7 passenger van for me even though I have a confirmation no. and email to confirm the pick up. I told them that they took $231 as deposit and now they don't have the van? But this guy said they don't take deposit. Since this is Christmas Eve, I did not want to argue and there is no point to argue. I hang up and frustrated. After the Christmas Eve, the next day Christmas Day, I finally found a minute to call them ( the 1-855 no). Now they told me that I should have called them right away and may be they can arrange another car for me on the spot. They are charging me the $231 as no show. I cannot believe they don't feel sorry for did not deliver their product and feel have right to charge me. This is totally terrible. Ted Chan