ENTERPRISE HAS HORRIBLE CUSTOMER SERVICE!!!!!!!!!! My personal car broke down an hour and half from home. We had just started our vacation and were on a 4 hour trip. We eventually got a tow and uber to the Tampa Airport to pick up rental from Enterprise. I though my car would be fixed the next day but due to tow truck driven who never delivered my car to the dealership... until I threatened to call the police and report it stolen. So I had to change my drop off date. I contacted Enterprise on Sat to change my drop off date and now a different drop off location. I was told that customer service could not authorize this and I had to wait for a phone call or an email stating IF I can keep the car and IF I can drop it off closer to my home rather than 2 hours away. I did receive an email at 10 pm Sat night from a Karine Green asking me where I wanted to drop the car off. I had already given the location to the cust rep on the phone... so much for passing along info. I responded immediately with the location. NEVER HEARD BACK from Karen Green until Sunday 08/10 /2025 at 2:54 pm that it was ok to return my car to another location and all the fees that are involved. Now mind you I was to turn my car in at the Tampa airport on Sunday at 3:00 pm. and I'm two hours away from the Tampa airport when that email comes in. ***************************** EMAIL FROM KARINE GREEN AT 2:54 PM SUNDAY: Green, Karine Sun, Aug 10, 2:54 PM (3 days ago) to me Hello, this is Karine with Enterprise, Alamo & National Rental at the Tampa International Airport. Please be sure to get a paper receipt upon your return and take pictures of where the vehicle will be parked upon return to ensure you, and the vehicle have safely returned. Most non-airport locations have set hours. Please try to return during these hours. Returning when they are closed could result in an extra being charged as they will not be able to close the contract until they reopen. You are good to return there without drop fees. The only charges from extensions will be your daily rate plus taxes and fees as this is how we always extend rentals. Please reply all in case I am away from my computer then someone else can help you. ********************************* I had to call several times on Sun and actually had to yell in order to get to a supervisor. Supervisor could do absolutely NOTHING either!!!! Question... why do you have an escalation dept if they cant do anything. I stayed on the phone till I received an email from the idiot in escalation dept to state it was ok to at least keep the car till Monday, BUT HE STILL COULD NOT STATE WHERE I COULD DROP THE CAR OFF. The way Enterprise was treating me, they would have called the police to say I stole the car. In the end of this mess, I just dropped the car off at a location I picked and could care less. I travel ALOT and have always used Enterprise. Lets just say I canceled my next four rental cars (that I had booked this month already) with Enterprise and went to AVIS.