I first tried to reach out to Enterprise directly to provide feedback about my experience, but all I received was an invitation to leave a Google review. So here it is. During my recent rental at the Enterprise Tampa International Airport location (around 8 PM), I was shocked to be told that I needed to pay a $400 deposit simply because my license was issued in Florida. This was never disclosed in advance, and it was a huge unexpected hit to my budget. When I asked the manager on duty, Tyrone, how to submit a complaint about the lack of transparency, he brushed me off, saying he didn’t have the info and even implied that making a complaint would just make the agent “look bad.” He seemed more concerned about the store’s statistics than about customer service. When I clarified that my concern was with his behavior as the manager, he became argumentative, laughed at my concerns, asked if something was wrong with me, and continued going back and forth with me despite my requests for him to stop. His dismissive and mocking attitude triggered severe anxiety, and I eventually had to ask him to step away. Instead of de-escalating, he later came back and threw his phone in front of me and my sister, trying to prove that the fee was on the website (it wasn’t). Rather than helping me submit a complaint, he chose to instigate more conflict. As a woman, this behavior from a grown man in a position of authority felt intimidating and unprofessional. I left the interaction shaken, with a $400 charge I wasn’t prepared for, and nervous about even having to return the vehicle in case I had to interact with him again. I also overheard other customers complaining about the same surprise fee, which shows that more transparency is badly needed. This was by far my worst experience with Enterprise. I hope the company takes customer concerns seriously, addresses this lack of disclosure about the Florida deposit policy, and ensures their managers are trained to handle customers with professionalism and respect.