I had a reservation at Enterprise on Pensacola Blvd in Pensacola Florida. I received a call from Ryan to say all I had to do was come by to get my car. I was in the hospital taking care of sick relative and told him it might be a couple of days. I showed up in a couple of days and they had NO cars. I was told I had to make an appointment. I made an appointment and now they had plenty of cars. When I got there they showed me the car and said $50 fee for damage which gets refunded and $22 for taxes even though this was an insurance pay. My debit card would not work when inserted because it is faulty and you always end up having to swipe. They refused to swipe the card because they thought this 70 year old woman made a fraudulent card?????? When my insurance pays a good amount each day for a car. Tell me why I use a bad car to hold for damages if I could pay for good insurance. Are you kidding me. These people were so rude and humiliated me and I walked home with a car paid for by Progressive insurance. The manager was so horrible and ridiculous! In the Florida heat, Thais 70 year old woman walked home. Would you want your grandmother treated this way? I certainly hope not. Can I rate them below one star? Well Hertz Rental Swiped my card and will get paid for a high end rental due to Enterprise treating elderly with such disrespect.