Very, Very, Very, Very, Very disappointed with my last experience with Enterprise. I reserved a Premium SUV for a family vacation that we were to leave on Sunday July 20th. I got a call 1 hr before my scheduled pick up time on Saturday July 19th from the Rome, Ga location I made my reservation at telling me they didn't have the SUV I reserved. They told me they had a couple of smaller SUV's and a pickup truck. I let them know the smaller SUV's would not work, they were too small and with the pick-up truck it was rain in the forecast for where we were headed and our things would get wet. This guy had the nerve to tell me I could go buy a tarp for the truck!!!!! :( He never said they tried to find me another bigger SUV at another location or anything. This left me and my daughter scrambling trying to find another SUV rental since we were to leave early Sunday morning for vacation. We tried calling several other Enterprise locations but, when you call you always get Enterprise customer service. We got sent all the way to the Atlanta, Ga airport, which is 2 hrs away from where I live because CS said they had a rental there for us. Got there they had no larger vehicles available. Called the Enterprise several more times and all reservations and locations they made for me all fell thru. On this one day, Sat. July 19th I had a total of 8 reservations and they all fell through, got to the location and they had no vehicle. One location we went to didn't have the vehicle the CS said they had but had a Sprinter Van I could rent if I wanted, I looked at it, contemplated it but, it was too big. We went home that Saturday evening empty handed w/o a rental vehicle for vacation. On our way home we stopped by other Enterprise locations that had now closed to see what was on their lot in hopes of getting up early Sunday morning to catch them when they first opened to try and get a rental. On Sunday, with everything and us packed in my vehicle like sardines with no air or water we headed towards the Atlanta area & the direction for our Florida vacation in hopes of being able to rent a bigger SUV for vacation. We called Enterprise and as always we got CS instead of the actual Enterprise location we were trying to call, in doing this we asked specifically if the SUV they said a location had if the vehicle was there, the CS agent said yes but we asked if we could speak with some from the actual location our selves, he transferred the call and when we spoke with someone they said no they didn't not have the vehicle the CS agent said was there. In desperation we call the location we had went by on Saturday that had the Sprinter Van, we were going to just take it, we were already 3hrs behind on our departure time for vacation. I speaking with the agent Collin in the Acworth, Ga location he said he didn't have the Sprinter Van any longer but he did get a Van in that was available. We immediately said YES we'll take it and was on our way to his location. Collin was great and he even put in to let us return the the Van to our home location and let us leave my vehicle on site there since we were 45 minutes for home and we could pick up my vehicle on our way back from vacation. Like I said earlier we ended up with a total of 8 Enterprise reservations with only the last one coming in on a fluke. And, each time I spoke with someone by calling the Enterprise phone # (and it's been a few times) to get some kind of resolution about this experience I speak to someone in CS they say they take notes and will escalate the call and I should receive a call back in 24hrs. Well I'm posting this on August 19, 2025 and I've been waiting for someone to call me back, email me, something since July 19, 2025.... SMDH.....