The location on 3119 East Saunders, Laredo , Texas, USA did not answer the phone. We called several times. We then were told that branch closed and we had a reservation. We were told that the Customer service would escalate and try a área manager would contact us back. An area manager Ana Marie Morin contacted after more than 2 days we were desperately trying to get to contact her but she sent a message that we could talk or get a way to directly communicate with her but that she was off. We tried several times and several days to see if Enterprise would respond because we have a son with Cáncer and it was Chemotherapy and our son needed to get treatment but it went in deaf ears. I don’t recommend anyone to do business with Enterprise because all they cared was to make money because we spent hours to resolve including going through the only location that was open which was the Laredo International Airport but the refused to provide us vehicles when they had several vehicles. I explained to Mr. Ursus Perez that I had reservation but all he cared was that was about making money even though I had reservation and Enterprise escalation Department Told me that they would have a Manager call me. My family and friends have bought vehicles from Enterprise does not validate their policy where they say that the customer is their number one priority and my son was not able to go to his chemotherapy treatment because Enterprise even through several days of trying to resolve my need to rent a vehicle nothing got resolved and he missed his chemotherapy treatment and I explained that his Cancer is a category 4 which is very aggressive and chemotherapy was very important but even though trying to get help from varios department of Enterprise including ( Escalation or Reservation or several other departments or going o their only location did not provide a vehicle. I don’t wish what my son went through to go through what he went through because Chemotherapy is very important and is mes every for him.