recently purchased mosquito and bug prevention plugs from this company and had a truly disappointing experience with both the product and their customer service. Based on the website’s advice, I bought 5 plugs for $130, as my apartment was deemed “slightly larger than average.” The Product • Upon arrival, I found the plugs to be clunky and bulky. • They occupy an entire power point, and since my apartment has limited power points, I could only use two of the five plugs. • The product requires power points to be at a specific height, which is impractical in most apartments. • Most importantly, the plugs did not work. Mosquitos and bugs continued to enter my apartment just as they had before. The Return Process The company advertises a 30-day return guarantee, so I emailed them detailing my experience and requesting instructions for a return. Unfortunately, this is where things went from bad to worse: • Their initial response was a generic email stating that returns are only accepted for unused items. • I replied, explaining that I had to use the plugs to discover they were ineffective. • Since then, I’ve received over 10 identical, generic emails with no resolution. Customer Service Their customer service is absolutely shocking: • No human engagement—just automated responses. • No one answers the phone when you call. • They make no effort to resolve the issue or stand by their product guarantee. Conclusion The product itself is a failure, but the customer service experience is even worse. It’s clear this company is only interested in making a profit and has no intention of providing real customer support. I strongly advise against purchasing from them. Save your money, your time, and your frustration. This experience felt like a scam, and I’m writing this review to warn others.