Avoid this company at all costs. Different amounts applied throughout the month but no one can answer questions regarding prices and usage! They have suddenly hit me with a debit of almost £1400 which I only realised when I spotted my upcoming direct debit was about to double in order to clear the debt! I’ve now been trying to resolve this for weeks and unbelievably was advised by ‘Emily’ to cancel the direct debit and wait for a debt collection agency to ring me when I asked to pay my original amount going forward and then at least £80 extra over the phone each month until I catch up! Everything offered was refused, despite the fact they advertise that they are there to help if people are struggling! We were then offered £50 compensation if we agree to cancel our complaint which is in actual fact bribery! I’ve never known a company who refuse an offer of payment and tell you to cancel your payment arrangements which just puts you more in debt! No mention of how this bill has suddenly gone so far into debit just a massive bill and no help or a reasonable effort to come to a realistic solution! Impossible to speak to a manager or be given the number to contact one and no one ever rings back when they say they will. Awful, rude and dismissive staff who are patronising and make you feel small! Avoid at all costs unless you’ve got money to burn!