I have literally spent years trying to get E.ON Next to set up a direct debit. Simple? Apparently not. As arrears accrued and I continued to try to get them to set up a direct debit and then payment plan to no avail, E.ON unlawfully harassed me with texts and threats. I took my complaint to the ombudsman and he upheld it. I then asked E.ON yet again to set up a payment plan. Guess what? All I had in response to my multiple emails were more threatening texts from them. The ombudsman even contacted my ‘case handler’ at E.ON to try to get them to comply without any result. Husain of the 'Escalated Complaints' team agreed they had provided exceptionally poor service...and then proceeded to provided even worse service, again failing to set up a payment plan, promising me that they would stop any form of collection activity while dealing with my complaint when they had already passed it on to debt collectors in breach of FCA rules and deadlocking the complaint when he had backed himself into a corner, claiming that I had refused to progress it. I even went so far as to email the CEO of EON in Germany as well as in the UK. Neither had the courtesy to respond. E.ON Next will lie, cheat and steal with impunity. They are a truly appalling company who have caused a lone parent with a disabled child endless and needless anguish. Don't go near them. I'm taking them back to the Ombudsman.