Please take my advice and do not use these absolute thieves! We’ve been with them nearly five years and have never ever had a single simple exchange with them. Our first year they didn’t bill us so we had loads of credit only when we requested this did they bill us and then tell us we owed them a shed load of money. We managed to get money back from the ombudsman but I was just told over and over again it was our fault for not realising and it’s our fault for working at home. After this despite having a smart meter they claim it ‘dropped off’ and we were once again in debt to them and once again our fault their meter failed. We ended up nearly £1000 in debt to them because of their failings and their only support was ‘the debt team’. We’ve consistently overpaid to get out the debt to move suppliers and now we have done this they are refusing to reimburse us our £500 credit because they have a random meter attached to our account that’s not connected to us - but because they have closed the account with the meter open they won’t refund us, they don’t see our complaint as an emergency and my husband is calling daily to be told they are working on it while making no progress, we are nearly a month into this mess and I just want my money back and to never have to deal with these charlatans again. They acknowledged this meter previously and told us we’d have no issues and now we are in a financial crisis with them holding our money. Please please go anywhere else but here their service is shocking their rates are sky high and they are frankly absolute thieves and criminals.