Glenn
I concur with what most people are saying about the app with Eon and the website has no running total of gas and electricity used. I came from Bulb and the app and the website for Eon are not fit for purpose. From a customers point of view we need to know a running total of how much we are using daily. We need this running total figure to be prominent on the website and in the app. The app has a running total but is always out of date by two to three days which is strange due to the fact they want us to use smart meters which is supposed to be updated half hourly. The data is not updated to the app or the website within half hour so what is the point of a smart meter if it only helps the energy company. Customer service don’t seem to be interested because “Eon is already working on this”, they may well be working on it but they have been an energy company for a while and it is just not could enough. Providing the customer only what they are paying a monthly and their account balance what about usage. Admittedly, in the app there is a running total for each day (delayed by three days data) but no real running total to add it up you have to get a calculator out and add up for each day. In these times of profiteering for energy companies, they need to keep us informed of a daily total and running total so we are completely in control so that we are smart with our meters and not as dumb as a group of lemmings jumping head long to their deaths over a cliff.
4 months ago
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eon has a 1.2 average rating from 168 reviews

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