They under charged me for years the flat was empty for a year before I moved in and they charged me £200 a year . I told them I moved in and the house was occupied I gave meter readings not a lot but about ever 6 months, i even rang to ask is this amount right. Then they hit me with a £2,500 bill and said I should have been given monthly meter readings by phone . When I asked why the past meter readings I’d given didn’t show up this problem because as this problem was going on I had given some readings as least over the years . They acted like I was stupid for not understanding what they where saying and it was me I should have been giving monthly meter readings and that’s what everyone dose . This means I’m in real bad money problems affecting my mental state they say they give you help but when I asked this means deferral for a payment till the next month putting me more in debt. I wish I wasn’t with them, they should have taken more time to look into my account instead they have shamed me . Go with any other company. I can’t move now and will be paying this off for years .