If I could give zero stars I would. Following a faulty meter situation in 2020/2021, we are *still* dealing with the repercussions of this. We have spent hundreds of hours contacting them. Every response asks for a meter reading for disputed bill for a period the property was empty. The meter was faulty. The numbers did not correlate to usage as it was spewing random numbers their own engineer verified. The meter was changed. They have readings from the new, accurate meter. They are chasing for a bill using numbers that did not mean anything. I have written to unhappy@, ceo@ and all other emails and I get the same person asking for meter readings. They promise to call and don't. I have asked numerous times for a manager, a supervisor or someone that can help us. This gets ignored. Debt collection letters have been sent and I asked them to put that on hold whilst we sort this out and they refused. The house was sold in 2022 so the new owners are now being harassed by these people. Not one person at eon seems able or willing to resolve this. We are entering now the 4th year since the meter was flagged as faulty (when they tried to bill the tenant £22,000 for a months worth of electricity and refused to admit that didn't sound right!) Terrible customer service, terrible experience and any tenants I deal with now I advise them never to use eon.