When the energy crisis started they tripled my direct debit, which I tried to reduce, but had no say in it. After building up £2,500 worth of credit, my direct debit has only been halved - they should be suspending direct debit payments, greatly reducing them or partially refunding. I do not even think this is fair practice. After the phone call today I switched to a new supplier - after being with e-on for 23 years - enough said.
