Friendly Staff!!! But incompetent to sort out problems! Been trying to or six months to sort out Invoice for in excess of £6000,- for uses of electric for two weeks? Impossible as my average uses is around £90,00 a Month's! They do not read Emails, if they respond, they come back with everything else except the answers you are looking for. Have now after six months passed everything on to the Ombudsman. Never had a Meter reading carried out by Eon since the begining of 2020, even Ofgem says that they have to carry out a reading once a Year, which Eon denied . If you believe your invoice is wrong, stop the direct debit and contact the Ombudsman before Eon will ripp you of, and uses your Money to invest in there Bonuses. Any questions please contact me for more info.