Bad customer service I was recently called out to a customer who had no heating after checking it out noticed she had no hot water or heating being an elderly lady needed to get sorted asap problem was with the smart meter not turning on off peak heating took two hours to get them on the phone to be told its not urgent as the electric was still on a further 30 minute's managed to get them to understand the urgency they agreed to send out an engineer with in 4 hours he turned up and changed meter saying everything was OK I phoned the customer next day Sunday morning to check was all working no was the reply went straight round to check problem and they engineer/meter man had connected it up wrong got in touch with customer service to explain and send photos of the mistake as I think they should pay for call out and time to rectify they said to send account to customer and they will credit her I disagree she should have to pay communication with them for 3 months now got a reply I am not named on her account so that is the last of it so i would say stay clear poor service robbers