Had to give 1 star but wouldn’t if I had a choice Had a horrendous experience with this unprofessional company they are incompetent customer service is shocking and the way they treat their customers is shocking !!! they have been negligent in my dealings with them have lied ignored DPA requests and generally seem to make their own rules as they go along (and bills) I cannot believe given the high level of ombudsman complaints against them measures have not been imposed to monitor their conduct which is extremely questionable very unreasonable and quite often unfair and biased for their own financial gain. It’s no surprise they have been fined 5 million recently and rightly so!!!! Let’s hope ofgem continue to monitor this. Corporate greed and abuse of power at its finest this company ! Please avoid and save yourself the hassle keep fining them ofgem !