Maybe the shadiest company I’ve ever interacted with. EON Next are currently about to bill me for a place I moved out of two years ago. I paid my final bill with 0 balance left, confirmed by email in November 2022 after moving out August 1 2022. I hear nothing from them until March 2024 - they have all my contact details, my direct debit is still open, my online account is still open but they are no messages or bills of any kind. Then a new bill comes for over £250. Not only is this clearly out of the period allowed for back billing, not only is it obviously weird because they have a direct debit with me so any supposed arrears could have been taken at any time — but also they try to bill me for August - December 2022. Despite confirming in writing my move out date of August 1 2022. I contacted them immediately they tell me to email them. I email straight after that but there was the Easter break and then they take 24 hours between responses. They acknowledge they made a mistake with the months post August 1 but still insist I owe them 160 somehow, despite my last statement from them and last email communication stating my balance was 0. The direct debit date is looming. I call them, I insist this is open and shut, surely they have to cancel the direct debit. They offer me 5 pounds off the bill. Finally they create a formal complaint for me and flag my bill to the back billing team - who will process my claim in SIX TO EIGHT WEEKS. I email them on Thursday asking them to postpone the direct debit until they have reviewed - they obviously will have to refund the money, this is clearly an error in their part. No response at all for the first time, not even the next day. I email again, no response. So they will take my money, in 6-8 weeks they may refund me. I suspect they will take too much money, I can see the 250 original sum is likely to go if I look at my online account. So yeah, don’t sign up with these guys. They are Maybe the shadiest company I’ve ever interacted with. EON Next are currently about to bill me for a place I moved out of two years ago. I paid my final bill with 0 balance left, confirmed by email in November 2022 after moving out August 1 2022. I hear nothing from them until March 2024 - they have all my contact details, my direct debit is still open, my online account is still open but they are no messages or bills of any kind. Then a new bill comes for over £250. Not only is this clearly out of the period allowed for back billing, not only is it obviously weird because they have a direct debit with me so any supposed arrears could have been taken at any time — but also they try to bill me for August - December 2022. Despite confirming in writing my move out date of August 1 2022. I contacted them immediately they tell me to email them. I email straight after that but there was the Easter break and then they take 24 hours between responses. They acknowledge they made a mistake with the months post August 1 but still insist I owe them 160 somehow, despite my last statement from them and last email communication stating my balance was 0. The direct debit date is looming. I call them, I insist this is open and shut, surely they have to cancel the direct debit. They offer me 5 pounds off the bill. Finally they create a formal complaint for me and flag my bill to the back billing team - who will process my claim in SIX TO EIGHT WEEKS. I email them on Thursday asking them to postpone the direct debit until they have reviewed - they obviously will have to refund the money, this is clearly an error in their part. No response at all for the first time, not even the next day. I email again, no response. So they will take my money, in 6-8 weeks they may refund me. I suspect they will take too much money, I can see the 250 original sum is likely to go if I look at my online account. So yeah, don’t sign up with these guys. They are either totally incompetent or completely shady or probably both. Horrific company. totally incompetent or completely shady or probably both. Horrific company.