Eon customer service is a total disgrace they owe me £1419 which I am in credit they lie each time you speak to customer service agent I was told on5th April 2024 that my refund had been authorised and processed and cheque would be sent out in the post I rang twice last week couldn’t get anyone to be honest so to day sent email complaining about how been treated to get response that refund been cancelled because customer service agent had done refund incorrectly now I phoned Thursday and Friday and was told cheque was in the post I now going to have to contact energy ombestmund who have already said they will take over getting my refund now as I was told eon have been fined millions of pounds for bad customer service and over charging not refunding customers money which is owed but they still seem to be operating the same way I been customer for over 10 years and I am disabled I don’t need the stress this has caused why eon can’t be honest with customers after email today it seems that there staff are trained with zero respect towards customers they will lie so they can move on to the next poor member public as quickly possible managers don’t apparently work at eon please to all customers who read this change energy supplier don’t be trapped as I am I can’t leave until I can get refund because if I change energy supplier at present that £1419 will disappear and this was only a refund for electricity which I have been over charged I will change to British Gas once this is resolved company who value and treat there customers with respect and dignity been with them for gas for years never had a issue and eon your scores should allow customers to go below zero score I wouldn’t give your staff ~ 1000 so poor