After months of back and fourth about a bill that simply doesn’t make sense (2 weeks costing more than 4 months from a meter reading they won’t provide evidence for), because of a redundancy I asked for a reduction on my final bill as I was paying off the debt monthly, they then took out the entire amount without asking or warning leaving me stuck. They still offer no solution or help of any kind. Seriously avoid avoid avoid. I have been using Octopus since who are the most helpful, always answer any questions and make it super super easy to see where you’re up to.