Honestly the worst customer service experience I've ever had in my whole life. Ever. I even complained to the complaints department and they equally speak in riddles and I've waited 14 days with the complaints department about the original complaint, asking to speak to supervisors and still no movement - whilst still being sent bills after I was told they would be frozen during the dispute. I genuinely have never experienced customer service like it. I never write reviews, or complain but I am going in circles and have no idea how to get things done -if the complaints department are equally as inefficient. Honestly awful, awful. And SUCH a waste of my time and energy. We only just joined them and terrible service from the absolute get go - not one good or efficient thing has happened since joining two months ago. I am despairing.